"We ordered 2boxes of ammunition and never received them. I attempted to email them as there is no phone. And no one ever got back to me, ever! A big lesson learned! These are thieves stealing your money! Don’t EvER send a Vanilla gift Card for payment to anyone! They say it’s so the government can’t track it but that’s just so they can shop on Amazon Bec that’s exactly what they did with the money… I called the card company abd that’s what they told me. BUYER BEWARE! BUYER BEWARE! I didn’t listen to other reviews I read saying the same thing and now I’m saying it! "
"Ordered some Bulgarian Arsenal 5.56 AK mags and expected them to be surplus but they were new in the wrapper! Not only did R&R have the best price, the mags were at my door in two days.
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"I bought a DPMS upper from these guys. After the purchase I went back and read the reviews, I was a little upset with all the one star ratings and I was fearing I wouldn't get my order.
I placed my order Sunday night Oct. 9th, 2011 and it arrived Friday afternoon, the 14th. Over all I'm very satisfied with them. If you look at all the one star reviews, they occurred during the month of December 2010. I figure they were just under staffed for the Holiday season. Got a quality part quick and cheap!"
"I ordered a Browning 3" 12GA 22" Deer Special (Rifled) barrel from Browning in March 2011, they told me they wouldn't have it in stock until mid August 2011 and that it would be $420.
At the time R&R Arms was out of stock on this item but I asked to be notified when it became available, sure enough on June 1st I got an email and I purchased the barrel for $360 including shipping, it showed up on June 7th, 5 business days later.
I am very pleased and I must say RELIEVED after reading all the negative reviews below. While I must admit you cannot reach them by phone or by the email on their website, but if you email ****@****, he WILL reply to you. He got back to me in 6 hours and even provided me with a UPS tracking number.
Its most likely a small company, but I will definitely order from these guys again, excellent shipment time and unbeatable prices!!!"
"I was amazed to find a DPMS LR308B in stock and at a great price. I quickly placed my order with R&R. I then went on line and found several very bad reviews and was very worried that I had made a huge mistake ($1000). I placed my order on Friday 2-25-11 and worried all weekend. Then on Monday i was sent a message that my order had shipped! It arrived that week on Friday, exactly 1 week from the day I ordered it. It was everything I expected and more. They sent it in a nice, hard lockable case and included a free license plate holder with the R&R logo on it and some cool bumper stickers. My FFL dealer agreed that I had got a great deal. I assume many of the problems they have had with customer service is because of being overwhelmed with orders and I believe they have a very small staff employed. I will be making several more purchase with R&R Arms and was completely satisfied with the purchase of my new AR. Sincerely, Waylon "
"I ORDERED A BARREL FOR MY SHOTGUN ON NOVEMBER 21ST,2010 IT IS NOW JANUARY 20TH, 2011 STILL NO BARREL AND NO RESPONSE FROM THIS HOAX OF A COMPANY!!! BEWARE OF THESE GUYS SHOP ELSEWHERE!!! MIDWAYUSA IS MY ALTERNATIVE JUST PLACED THE ORDER TONIGHT!! WE WILL SEE HOW THIS COMPANY IS!! I HAVE CONTACTED THE BETTER BUSINESS BUREAU AND FILED A CLAIM ABOUT A MONTH AGO. WHEN YOU CALL YOU GET THE SAME VOICEMAIL STATING THEY ARE BUSY HELPING OTHERS BUT IT ALWAYS GOES TO IT!! IF THEY WERE HELPING CUSTOMERS I WOULD HAVE MY ITEM I PAID FOR RIGHT?? THEY BASICALLY STOLE $85 FROM ME. IF YOU DONT BELIEVE ME CALL THEM AT ***-***-**** AND SEE FOR YOURSELF!!!!"
"I was looking for an item via Google search on 1/10/11. I came across R&R as a seller of the item I wanted. They had it in stock and the price was much lower than any other place I looked at. While looking into the place I came across this site's reviews, which did not look very good. I also called their number and got no answer and the message as another review mentioned. But I really wanted the item bad and went ahead and pulled the trigger (no pun inteded). I sent a message along mentioning the reviews and my concerns. I was happy that I immediately received a response that my item would ship the next day. It did and I received a UPS tracking number. Today (1/13/11) my package arrived safely and exactly as advertised. I have nothing but good things to say about R&R and will continue to go there first when looking for future items. "
"Don't order anything from this merchant (R & R Arms, Inc. or rrarms.com); this appears to be nothing but a scam or fraud. They may have been a business at some point in time, but it appears that they are no longer an active business. As others have reported, they don't answer any phone calls, they don't respond to email or fax requests for information - they are completely uncommunicative. I ordered a replacement barrel and a choke tube, both of which were noted as "in stock" and "available", and both were reported as shipping within 5 days of order. It appears that all of that was a lie or otherwise fraudulent, because as of 12/13/10, I've received no contact from R & R Arms, and I've certainly haven't received any product. I'll dispute the charge with credit card company today, and shop elsewhere. /Bill (Charlotte NC)"
"Ordered on Nov 19th. Since money was taken out of the account on nov 22, haven't heard from and they haven't answered the phone or emails since and today is Dec. 8th. Phone calls get message that "all representatives busy at this time. please call back." 24/7 since. Calling bank to dispute charges today. Wish I had seen the other bad reviews of this crappy "company" before I ordered. Address on website is wrong. Edit.... Moved to Beltrami Line Rd. same town, a year ago acording to local police. Now jusistiction of Hubbard Co Sheriff's Office. "
"I order an in stock item on 24 Nov 2010, I recieved my email order confermation the same day saying they would send the tracking information when the order shipped. I have not recieved any confermation yet or the order as of 08 Dec 2010. They don't respond to emails and I can not get thru on the phone. This company sucks. I will never order from them again. They have my money and I got screwed."
"I placed an order 11/18/10 for a Remington 870 Express 18" barrel. RR Arms website claimed that there were 8 barrels in stock. I received an e-mail confirmation that day that said my order was being processed and that I would receive notification upon shipment, which the website said would be 5-8 days. As of 11/29 I had not heard anything and called RR arms. After many tries I was finally able to speak to Joanna, who stated that they were out of stock and that she would check on their next delivery and promised to get back to me that day. As of 12/2 I have not heard anything , despite many e-mails, faxes and attempts to reach RR by phone. I am going to have to resolve this by disputing the bill with Visa. I purchase many items via the Internet and have never had an experience that comes anywhere close to being as bad as this one has been. I would never use this vendor again and would advise any other potential customers to find another vendor to purchase from."
"Dealt with Mike on many orders for DPMS rifles and have found their prices lower than DPMS and are the best of any wholesalers I have ever dealt with. A+++++++++ "
"I have been doing business with these fine people for several years and find them to be the most reputable, friendly and helpful people I have ever dealt with.
If I call Joanna and she doesn't have it in stock she'll find it even if the item is impossible to find anywhere else. She'll go up, over and out of her way to help me with whatever I need. It's like having my own personal gun dealer.
I have purchased a Springfield EMP, a Colt AR15, and several Ruger LCPs just to name a few from her. On the EMP alone she beat everybody else's price by $300. I'm telling you she has saved me a ton of money over the years.
Everything I've ordered has been delivered promptly and without anything missing or damaged. This is more than I can say for other stores I've dealt with online.
I have recommended R&R Arms to all my friends and they have had the same experience that I have. I will not buy my guns from any other source.
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"I had such a great experience with this company i had to write about it. Everything about the transaction was smooth, really friendly service and quick delivery times. I would order from them again for sure. A+!"
"I have been looking for a Kimber SIS Ultra for months and could not find it anywhere, yet R&R had 2 instock. I created an account, had my FFL send their license number, ordered the gun and had it in my hands less than 4 days later. Now that I have my account, future purchases will be faster. I would recomment to anyone."