"Since it has lately gotten absolutely crazy to order reloading supplies and dies, I decided to order a set of 223 Remington SB dies directly from RCBS, since I saw they had a web store. I made the order on January 14, 2013 and got confirmation on the order with all my pertinent information on the order confirmation. Since reloading dies in 223 Remington caliber are very scarce right now, from both retail and online stores such as your local gun shop or MidwayUSA, I figured that I would have a better chance of getting my die set sooner by ordering directly from RCBS. After a month went by with no contact whatsoever by RCBS, I went to their website and used their "Ask RCBS" form in inquire about my order (February 10, 2013 to be exact). On February 15, 2013 I received an email reply stating "Dies have been allocated to your order and should be shipped with a couple of days....." (direct quote from reply). Since the reply said they would be shipping within a few days, I didn't follow up with any inquiries until February 22, 2013, when I again used their "Ask RCBS" form to inquire about my order once again. I received the next reply on March 2, 2013 which stated "The product you ordered has been allocated to your order. That means that the shipping department has received the product from the production department and they have allocated it to your order. After your product is allocated the shipping department needs to pick and pack your order and this can take a week or so because the shipping department is way behind due to the volume of orders we have received. Thank you for your patience. Have a great day!". So again I waited until the end of March with no order being sent to me, then decided to call RCBS up and try to talk with someone there on what the holdup was on my order. After several tries and a 45 minute wait, I was able to get to talk to a man there who told me that they were backed up on orders, but that my die set should be shipping real soon. Again I waited and in the meantime I was able to procure a 223 Remington die set made by another manufacturer. At that point I would have still been agreeable to receive my RCBS SB die order, until around April 17, when I saw that MidwayUSA had received a shipment of this die set but still hadn't gotten anything from RCBS myself. I then emailed them to cancel my order and credit my credit card back and the reply I received back shocked the heck out of me. They cancelled my order, but the reply also stated that their web store had deleted my name and shipping information (but not my credit card evidently) when it took the order so they couldn't fulfill my order. Seeing as how I had contacted them repeatedly about my order and they gave me no indication that their web store had lost all my information, I decided to register their web store here at RR to warn other people not to buy directly from RCBS. They make good products, but order from someone like MidwayUSA or buy from your local gun shop if you want their products. Their web store is a broken joke and they string you along for no good reason. They also didn't make any offer of a discount on their (premium) pricing for keeping the order active or offer any other sort of compensation to try to make up for their total ineptitude on handling my order either."