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Verified
5/5

2005-03-29

"Product came on time and was as described. Satisfied with the purchase and would order again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service making decisions on their own
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Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-12-02

"Bought a mini ATV at a real good price. Was kind of worried since it was such a good price. However, it turned out to be a great Birthday gift for my 8 year old son. He hasn't gotten off of the ATV yet. The item was shipped fast and in great condition. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-09-27

"I purchased a scooter from Quickscooters.com and will never do so again. The scooter was damaged during shipping so I did not accept the package. I notified Quickscooters and was told that another would be sent out again. They never sent another one. When I inquired about this, I was told that I needed to work it out with the shipping company as per their company policy. However, their website clearly states that any damage during shipping would be taken care of by the company, as it should be. I was also told that because the scooter I ordered was not under any warranties and refunds or exchanges would be accepted, including those damaged in the shipping. I finally received the scooter after spending agreat deal of time on the phone with the manager who , by the way, gave me the most difficult time of all. and to make a sad story even sadder, the scooter only worked one day. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused