"Camera (PYX_USA: Canon XH-Als XHAls XHAl 3CCD HDV Camcorder + Bonus Kit) was ordered June 7th 2009, extra was paid to get it before june 24th and agreed to cancel the order if not possible to get it by that date (I was going on a trip on june 25th). The camera was sent on June 31st, got delivered July 2nd; I was not there so it was returned and I am still waiting for my refund 3 months later. I am trying to reach them by phone, but there is no service for the number of customer service and the other numbers are not reachable from Canada.
Very poor customer service, the worst I have experienced to date from an online store world wide. DON'T BUY THERE!!"
"Fast service and good product, described properly. Good online seller."
"Ordered the Canon 5d with essentially a starter kit. I was persuaded by customer service rep also to buy a high capacity battery and ultra high speed memory card. The latter was missing from my package, although listed on the enclosed inventory sheet. Three calls to customer service resulted in first an argument from Mark that the standard card I received with the regular Canon battery was, in fact, a high speed card (that was not true) and then assurances from him and two other reps that the card would be sent in three to five days; it has not been sent. Two e-mails to customer service have not been answered. A TRULY HORRIBLE SHOPPING EXPERIENCE."
"Wow the same story as alot of people. I spend $1300 on a D90 from pyxis camera and had the same story... it would take 3-5 days to process the shipment and 7 days to deliver. I was told I needed to "call to confirm" after I bought the camera. when I did all they did was try to upsell me with addons and warranty's. I blew through all of it to ask when it would ship they said it would ship in 3-5 days after processing. I never got an e-mail from the company for ANNNYYTHINGGGGG they refuse to contact there customers. I called them after 5 days and they told me there was a small delay and it wouldn't ship for 3 days. so I waited 3 days and nevverrr heard from the company. So I called them and they said, it will ship tomorrow and we upgraded you to overnight shipping for free. Great! the next morning I had a notice from paypal saying pyxis sent a refund (which 3 weeks later I haven't gotten yet). when I called them about it they said... Oh sorry it'll take 8 weeks to get a new camera from Nikon because "our entire batch was defective" just like they've told other people about other products. They are F'n liars and scam artist. stay away from pyxis camera. They will make your life hell."
"I bought a UV filter for an slr camera that i recently purchased. The UV filter works great, and I got it at a great price! Lots of times the filters cost a bit, but Pyxis Camera had their filters for very cheap. Would definitely buy from them again! thanks Pyxis!"
"I purchased a Canon XSI Kit from Pyxis Camera on 7-14-09. I called before placing the order to be sure they had the camera and lenses in stock. They assured me everything was all set, and would ship within 24-48 hours and that I would receive an e-mail showing shipment. After 2 days I called, I was transferred to 3 different people, and finally they told me that the order couldn't be processed to the address I specified. I gave them a different address and it seemed to go through ok. I waited another 2 days and called them back. They assured me that everything would ship out that evening. So I called the next day, since I hadn't received an e-mail, and then they told me that it wouldn't ship out until Wednesday because they were waiting for a shipment. On Wednesday I called back and they tell me this time, that they actually don't have the camera at all, and they were waiting to get them from Canon, but that it would take 8-10 weeks for the shipment to come in, and they could call me then to see if I wanted the camera. I asked them to cancel the order and refund the money, they said they would and they would send me an e-mail. I still hadn't received an e-mail the following day, so I called again. The man that I spoke to on the phone was very rude and unprofessional, I asked him why they would advertise the camera for sale if they didn't have the camera, he told me that they did have the camera but they shipment of them was defective, which was a different story than I got the day before. I told him it was hard to believe that a whole shipment of new cameras would be defective, and he said "oh yeah it is hard to believe because canon is perfect". I had an overall TERRIBLE transaction, and I would NEVER do business with this company again. I would gladly pay more money and actually receive my product and not have to continually call to get updates. DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!"
"Ordered a lens from their web store. Couple hours later got cancellation letter - item not in stock.Complete nonsense. A day before a guy named Andy assured me that the item is available, just need to wait 10 days for it to arrive. Item is listed 'In Stock' on their web site even now. Maybe their B&M store is decent, but avoid their web store!"
"I was very pleased w/the purchased of a Canon EF-S 18-55mm f/3.5-5.6 IS from Pyxis, the price was right, the service was very good and the delivery very fast."
"The lens filters I purchased was priced the best on the whole internet, they beat all of the China Dealers on pricing. The communications and shipping are excellent. I like doing business with them and look forward to ordering more products."
"Nikon 70-200 2.8 VR listed on ebay, New with Nikon USA Warranty. There wa NO Nikon USA warranty, and after checking found that NO warranty service of any kind was available for this lens. From the Pyxis "circle of confusion" I talked to Kyle, Tommy, Mark and JP. I got a story that the warranty card must have been "accidentally" removed but the warranty was still in effect, another story that they accidentally sent me a gray market lens instead of Nikon USA, and another story that it was a "kit lens" from which warranty cards are removed. Almost fell off my chair with that last one. Listen, those guys will tell you anything you want to hear. Pyxis Camera should be found in Webster's under "scam artist". I was offered a warranty that was never delivered, and would have been worthless if it had been, as I later learned from a reputable camera repair company. Paypal granted a full refund if I would return the lens, but I would have to pay the $25 for shipping it. That is wrong on so many levels. I found a deal on a photo club that gives me reduced prices for repairs, so I will go that route instead. The lens seems to be okay. Furthermore, I don't trust Paypal 100%, and I trust Pyxis less than 0%, so the best thing I can do with this "tar baby" situation is to separate from it and tell everybody I can about this rip-off outfit, Pyxis Camera."
"Smooth transaction, very good communication and prompt shipping. I look forward doing business again with Pyxis Camera. Highly recommended!"
"This was a great deal. The delivery was more than prompt and the item was as described. I would definitely trust this vendor to buy higher priced items from in the future."
"This company is great, I got free shipping on my order and it only took 3 days to get here. There prices are very reasonable. I love doing business with this company."
"My shopping experience with pyxis went great. I recieved the cannon 17-85mm is usm lens before many of the other camera items i order such as the xsi body. The lens was good as new and i love it. It has a great zoom range for general walkaround and the usm focus is super fast. I wish i could get as good a deal on other lenses as i got on this one."
"When ordering merchandise online there is always the potential to be stiffed; however, there need be no worry about that when trading with PyxisCamera.com. They are honest, have great customer service, and offer their products at rock-bottom low prices. The camera lens (Nikkor 18-105mm with VR) I bought from them was offered at literally the lowest price on eBay. Buy from them with confidence."