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Verified
1/5

2004-04-13

"Ordered a shirt from this company and I still have not received it, 7 weeks later. My emails go unanswered as well. I have filed a complaint against this company with the Ohio Better Business Bureau."

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is easy to do business with

Verified
1/5

2004-02-02

"The company does not respond to emails, I placed an order on Dec. 19th,2003 didn't receive it until Jan. 21,2004. There something wrong with this picture. I left email after email begging for a response on my order, especially since I paid with a credit card and they would never respond. In on case it took them 7 days to respond to my emails. In another case I went to their site they have the option to check on your order, and mine said no order placed. I assure you you don't want to do business with this company, you'll end up worried and wondering!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use