"No longer a viable option for any work in my house!

My first mistake was trying to save 50$ by using Puls, and my 2nd mistake was using them a 2nd time. Fortunately they are very responsive and on time, unfortunately they come ill prepared. The tech showed up not only alone, he was expecting us to help remove the old 75 inch TV from the wall and help hang the new one. Isn't this the point in paying them to perform the work, what if the homeowner was elderly and / or unable to help?

To add to our dissatisfaction, the installer failed to bother cleaning up the sheet rock dust left from adjusting the mounting bracket on the other TV and ended up damaging our custom cut leather granite piece, as well as the fire place screen when he dropped a bracket from the TV mount. But even more disturbing was the fact he cleaned the area afterwards and left without saying a word about it.

So at the end of the day we saved no money on this install, as a matter of fact we LOST money and now have to fix the damages to our house. Any future work like this will done by the big box retailer to ensure there is accountability in the event anything like this happens again."

"Anyone looking for appliance services in Middle TN should steer clear of this company. They are dramatically understaffed and the staff they do have is grossly under-qualified. Their "Service Guarantee" became fruitless after they didn't complete the initial repair correctly... first followed up with them days later (under guarantee) and after 3 MONTHS of under-qualified staff and last minute cancelled appointments and ultimately no successful repair - I gave up. Don't even get involved with them."

"I was high-pressured into signing a home maintenance contract, after paying almost $500 to fix my 3 year old refrigerator icemaker. The repairman/salesman assured me that I would save money on any home equipment repair, and that I could cancel, at any time.

Today, I decided to cancel. Before PULS would cancel the contract, they charged me:
$15- "Support & Security fee waiver
$56- "Member Savings"
$25- "Cancellation Fee"
for a total of $93.42. There was never any mention of the fees, and I just read the contract, and there is no mention of these fees... however, it states that they can place a lien on your property.

I will just find a local repair person, next time... lesson learned."

"Do not use this company. The technicians are unethical and the company will not be responsible for the people they send to your home. I booked a refrigerator repair through the platform and they connected me directly to a technician. I paid a fee through the platform and received a full quote. The tech came to do the repair and did not complete it. i called and called and called, no response. I reached out to Puls for support, turns out---he never told them about the job. a repair that was scheduled and negotiated through their platform, they could not guarantee. A man was in my home, and had my money--based on the guarantee of this company---could not be held responsible for not completing a job. I advise that you never ever use this company."

"Like many others, I wish I would have read the reviews before scheduling with Puls as many others have had a similar experience with them. The compressor on my 20-year old refrigerator stopped working so I scheduled with Puls because they were able to confirm an appointment for the next day on Wednesday afternoon. On Wednesday morning I get an email saying I need to reschedule due to high demand in my area. They rescheduled me for Saturday. On Saturday, a service technician arrived to make a diagnosis and estimate to repair my refrigerator. The estimate was for $355 for 3 parts+tax and $562 for labor (services). The parts were for an overload, a relay and a condensor fan motor. The technician required a 15% deposit for "Repair Services" for $84.29. I paid for the service call and the 15% deposit for future repair service and a return visit was scheduled for the following week. The day before my scheduled return visit, the technician texts me saying he can only locate one of the parts so far (the condensor fan motor) and needs to move the schedule out one week. Also, he says the manufacturer recommends replacing an additional part for another ~$900 for parts+labor. I told him $1800+ is too much for a 20-year old refrigerator and tell him to cancel the service. He says he understands and that there will be no cancellation charge.
I didn't receive a refund for my service deposit after several days and called their support line who says it will take a few more days to process. Nothing was received after several days so I start emailing support every day to inquire about an update with no response for a few more days.
I ultimately receive an email response stating no refund will be honored because parts that were ordered on my behalf can not be returned due to the parts "being uncommon in the market" and they instead offer me $50 off on future service. I checked the manufacturer's official parts web-site for the one part he said he was able to find at the time I cancelled and it is not only in stock but fully refundable within 30 days. In fact, the part that he supposedly purchased on my behalf is not only in stock at every web-site I checked but is fully refundable on every web-site. I even found the exact part on Amazon where it lists for as low as $31. In addition, the additional part that he recommended that I replace for another $900 doesn't even exist in my model refrigerator. He even took a picture of the manufacturer's label on my refrigerator showing the model and serial number clearly. When I compared the prices listed on the manufacturer's parts web-site with the estimate I received for the same 3 parts, Puls was marking up the cost of each part by anywhere from 2x to 3x what was listed on the manufacturer's site. I was also able to find the same or compatible parts in stock at Amazon for a fraction of those prices.

Bottom line, I never paid in advance for any parts, but only put down a deposit for future service which was cancelled well in advance and never rendered and was assured that there was no cancellation charge. They now imply that I'm liable for parts that they ordered and can't be returned, but I have text messages from the technician saying he was only able to locate one of the parts before I cancelled and that part is not "uncommon in the market" as their support team stated and I know every reputable parts supplier I checked has the part in stock as well as a refund policy. The fact they also recommended to replace another part that I don't need as it doesn't even exist in my refrigerator tells me they are either incompetent or deliberately scamming me or perhaps both. Their scheduling is classic bait and switch, their parts markup is ridiculous, the technician I received was clueless about my appliance and their customer support is not very responsive.

DO NOT USE THIS COMPANY!!!

UPDATE (7/27/2023): After posting this review and other complaints elsewhere, Puls has re-evaluated my dispute and decided to approve the refund for the service deposit that I paid. "

"They make you sign a contract pre service. $144 for a part, $297 for 20 minutes of work. Complete rip off
DO NOT USE THIS SERVICE"

"These people are very deceptive, misleading , thieves, be aware of their lies and their fake invoices, they are garbage people
Don’t use their service, they will deceive you into signing a subscription without your knowledge, and when you find out they will hit you with a cancellation fees worth $85.76, make you pay monthly fees that you didn’t sign for , they are very expensive, and they don’t fix your problem, I had a very bad experience with them , they are thieves, unprofessional, and a garbage company"

"A technician came out to look at our refrigerator in Northern Virginia. He didn't know what model it was, "hello!?" Finally found the info inside of the refrigerator and start scrolling through his I-phone, What the! Popped opened the back of the refrigerator, looked inside for 30 minutes and said it will cost ~$2,000 to fix it. I told him 'no thank you'.
He charged me $196 plus $11 sales tax. Noticed he also charged extremely expensive 'recurring membership fee of $37 bucks for 12 months'. Nope, it ain't happening! The technician said he cancelled it.
I called the company in CA next day to find out he didn't cancel. I had to pay $8.90 cancellation fee. TOTALLY UNPROFESSIONAL!
"

"This company is a total scam. I highly recommend not using them as they will just take your money and not provide any actual service.

I used this service to repair a dryer. Unfortunately dryer was left in pieces after a technician supposedly diagnosed the problem but never came back to actually fix it after charging me $133.

Worst experience ever from a service company from the technician to their customer support and software.

Biggest failures
- Appointment was scheduled and cancelled 10+ times without any calls or notifications. Wasted several days waiting for someone that never showed
- Called customer service about technician missing appointments to come back and fix dryer. Was told they would review with manager and call back but never did.
- Application is junk. Doesn't actually do anything.
"

"Refrigerator stopped cooling. A technician came within a day. To make this as short as possible. The Technician was very unexperianced. Spent hrs. googling on what to do. Parts replaced did not fix the issue. No real exact diagnosis. There ia a light on motherboard that blinks to tell whats wrong , but he could not figure out what blinking light ment and no one he knew could. Just random parts replaced from a relay, to heat sensor, then the Motherboard. Nothing changed a thing. They are supposedly issuing a refund but not refunding the 89 $ service fee. Haven't seen refund yet. Seems anyone can join their team of technicians, experienced or not. Guess I have to call Sears."

"They are terrible. They cancelled three nights in a row within thirty minutes of our scheduled appointment time. No apologies or resolution at all. Just kept asking for another chance and a huge 10% discount. Avoid!!"

"Avoid Puls. They do not stand behind their work past 90 days. We paid them $416.25 to repair our clothes dryer in July 2022, which had stopped drying the clothes due to a burned-out heating element. Just 4 months later in November 2022, the dryer has the exact same issue. Since we are outside their 90-day warranty window, Puls says we are out of luck and we'll have to pay the full amount again. This is not a local company, but rather a large, nationwide, faceless company that obviously does not care about its reputation, so best to avoid."

"Puls website & emails promise:

-90-day Puls Guarantee on parts & labor
-No payments until job is done correctly
-Pay later online
-Workers are licensed
-Bring all their own tools
-Satisfaction guaranteed

Not a single item I just listed is true, all a scam.

I needed a new line for a new gas cooktop installed. I had already removed old stove, just couldn't get it unscrewed to add new line, which I provided. Old line seemed to be glued on.

Puls could arrive quickly, saw all these (lies) guarantees, no problem simply remove gas line, install new one.

Quote was $149.

Day of arrival, tech was on his way. Didn't show up for over 3 hours. Brought a friend in tow.

For tools, he had with him nothing but a single wrench.
No flashlight, plyers, grease, mirrors, hammers, nothing...he had to BORROW my tools.
I supplied new gas line, new cooktop, flashlights.

These 2 men struggled with this old gas line for over an hour. Said it wasn't meant to come apart, it was "too difficult", they were carrying on, swearing, I said, "This is exactly what you were hired for, it was explained in emails and job description."

I went outside with my dog, came back in, "Oh yay! We got old line off."

Then couldn't get a single burner of 5 to light. Said, "I don't know what's wrong with it."
Stovetop also came with these small metal pieces, said, "Maybe these go on the burners?" Duh, yes they did.

I wasn't hovering, but see the friend had picked up my phone, was trying to turn it on. I immediately took phone back, he said, "Sorry, I thought that was his phone. They're both black." (!!!)

I asked main guy if he worked on gas stoves much, said, "No never, I don't usually do gas, I just learn as I go."
"So, you're NOT LICENSED?"
"No, I move furniture."

Said all 5 burners worked, lit one, stupid me, I should have lit them all.

I used my card to pay $149. They said I had to pay them, right then, not online vs. their advertising.
It's one of those card sliders, I asked for a receipt, they said Puls would email it to me. No receipt.

Except, they didn't only charge me $149 I agreed to!

They charged me $289 and charged my card another $49.
During this my bank contacted me, twice. I still thought we were at $149.

Then I see the guy's friend literally tried to take a PHOTOGRAPH of my debit card! I asked what he was doing, he said they need a photo of my debit card. Unbelievable!

I said, "No you don't." I was a Fraud Analyst for Visa, MC, Discover.
I also was ROBBED by another unskilled day laborer who photo'd my CC, used it to fly to Vegas, buy multiple hotel rooms, clothing, you name it.

She is now serving time for 6 out of 28 Felonies (see my review on Speedy Cleans).

Early on, had said I needed my front steps redone, another big mistake.
This worker said he'd handle that, asked for a deposit, but it had to BE CASH ONLY.

I said, how much is the entire total? He waffled around, never came up with a number. Was supposed to show up next day, day after, Monday. Never showed.

"Just go to an ATM or bank, withdraw $250 or $300."
I know how to withdraw money! Friend then said he was the company OWNER. I said, "I thought they're based in CA? (Not Detroit!)" Oh, right, he said he was only a "part owner."

Asked to use my bathroom, ugh, how can I say NO? Sure. I don't know WHAT he was doing in there, but that night, the toilet would not flush. I have a plumber's plunger and clearer, I couldn't get that toilet to flush for over a week! Now the lift mechanism in the tank, near the handle, is totally broken.

I've owned this house for over 2 years. Never once had ANY issues with that toilet. I don't have a clue what he did, but he broke my toilet.

Next day, I see Puls charged me $289 AND $49, immediately contacted them.

What a load of liars.

I said, "Did your guy think he did such a great job that I felt the need to tip him?"
They got back to me, "We called the tech and he said you told him he did such a great job, you felt the need to tip him."

What?! You just quoted me.
3 fonts, so 3 different people answering.

Refused to do anything.

Tried to use a few burners, only 2 of the 5 would light! I couldn't believe it.

And best yet:
Michigan you have to be a LICENSED TECH to work on gas lines. Puls pretends that this is what these folks are. He "learned as he goes," not licensed.

GUESS WHAT I FOUND - HIDDEN - UNDER A CABINET AND BEHIND A COFFEE MAKER?

THE GAS LINE!!!!

This guy chopped it off.
There is that 90 degree safety switch, make sure it can't leak, while I was outside, this **** cut that entire portion off! Are you kidding?

Contacted Consumers Energy. Said anyone in MI working with gas lines had to be licensed, certified, you don't cut off the safety switch!

Told Puls, supposedly insured for $5m., nope.

Overcharged, then called me a liar. Puls INFORMED me I had TIPPED this guy

2 months later, NONE OF THE 5 BURNERS WORK, MY TOILET IS BROKEN, PULS STOLE OVER $300 FROM A DISABLED WOMAN, CUT MY GAS SAFETY LINE OFF!"

"Needed 2 patches of drywall replaced. Tech had to ask me what materials he should use to repair the area. Then wanted to use my vehicle to go get the materials to do the job. Spent 18 hours on the job and didn’t finish, and made a mess. Came back the next day, later than he was supposed to, still could not complete the job.
This is a terrible service, the phone operators are no support and probably tired of getting talked to about their terrible techs. poor work.

DO NOT USE THIS COMPANY, IT IS A SCAM."

"STAY AWAY FROM PULS! This company is a scam! Overpriced and wont ever let you cancel anything, OR get charged AGAIN to cancel the membership."