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Product & services pricing
3.10/5
Chance of future purchase:
4.67/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5


Verified
5/5

2024-02-15

Great Customer Service

"I appreciate the customer service you provide. Thank you"


Verified
5/5

2024-02-14

No hesitation about using them again...

"From the time I did a computer build and saved it to the time it was delivered, the whole experience was a positive pleasant one. I knew at all times what was going on with the build. I kept a friend of mine informed and he decided to order a system from Puget as well.
Thank you Puget and would highly recommend without reservation!
"

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Verified
2/5

2004-05-19

Third time not a charm

"This was my third system from Puget, but my third time is definitely NOT a charm. They sent me a motherboard that must be removed to replace the CMOS battery. It's an ASUS ProArt Z790-Creator WiFi, but I wonder what idiot/moron/imbecile/lamebrain came up with this design. I found this online post about the ProArt Z790 from a person who builds his own water cooled computers: "Stay clear of motherboards where it takes two hours to replace a CMOS battery. I had to do this today. The CMOS of the Proart requires mobo removal and removal of the IO board shield in order to unplug the CMOS battery, and then no shop has such a battery. I ended up cutting off the wires and soldering them onto a new 3V battery designed with solder lugs. See attached (photo) what the rubbish looks like." Guess I should have done my homework before ordering, but trusted Puget to include decent components in their builds. Their own tech support person described the battery replacement as "sad". Their reply to my complaint was "If the CMOS battery does need to be replaced within the lifetime of the system, we can swap it out for you in our repair shop." Which means: (1) the hassle of packing it up and getting it to UPS or FedEx (2) the inconvenience of having no computer for probably 2 weeks (3) the shipping expense of $242 round trip. When the battery died in my old system, I spent a few bucks at Walgreens for a new battery and had it replaced in 5 minutes. What a joke!"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Delivering products damage free
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Making decisions on their own
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Overall customer service
Customer service being easy to reach
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Verified
5/5

2024-01-30

Love Puget Systems - Great Computers/Easy Process

"I've purchased three computers from Puget Systems now, and all three have been fantastic purchases. Puget Systems offers great flexibility in putting together just the computer you want, ease of purchase process, and a knowledgeable helpful staff. And the computers they make are fast, efficient, reliable, and lasting.

You can't go wrong with Puget Systems. If you want a computer, go to Puget. There's no reason to buy an off-the-shelf computer from another company when you can literally design exactly what you want with Puget and get amazing service and a fantastic product.
"

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Verified
5/5

2024-01-19

A computer for a fast telescope

"This PC with 16 Cores and 16 TB will allow us to hunt for mergers of black holes in the universe and search for laser pulses from extraterrestrial civilizations. It will consume and analyze data from a frontier PlaneWave telescope."


Verified
5/5

2024-01-12

Excellent

"Every aspect of buying a computer: knowledge, professionalism, patience, courtesy, accessibility, was top notch. A pleasure to do business with this company!"


Verified
5/5

2024-01-16

The need for speed

"This will be a major up-grade from what I'm currently using. Purchasing this system was easy."

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Verified
5/5

2024-01-10

jeff is cooooooooooooooooooooool

"jeff is the man, helped build many top end systems, he knows deh whey"

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Verified
5/5

2024-01-04

Very focused on my needs

"My experience with Puget Systems has been wonderful. The very professional staff really work to understand my exact needs. That assures that I'm not "overbuying" nor "underbuying." It's a pleasure to work with a company that seems to enjoy making clients satisfied. My first system lasted nine years and still working—and now I'm upgrading for more functionality."

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Verified
5/5

2023-12-27

2nd Puget Systems Computer

"Always a great experience working with Puget Systems. This is my second Puget Systems computer after nearly 14 trouble free years with my current system. Puget Systems makes great systems that are very reliable and offer a wide range of high performance systems. I couldn't be happier with Puget and I look forward to my new system."

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Verified
4/5

2023-12-23

Solid system and service

"Specing and ordering the system went very well and I have no complaints. The system came very well packaged and runs great.

The only reason I went with 4 stars over 5 is the poor cooling option. What they currently offer does not keep up with the latest gen CPUs (especially by Intel) and does introduce thermal throttle under sustained loads. It really is a shame that they do not offer a better, optional cooling option - especially for the premium price point they’re charging.
"

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Verified
5/5

2023-12-19

Repeat customer

"I've been buying my computers from Puget for ~15 years, don't see that changing any time soon."

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Verified
5/5

2023-12-15

PUGET - THE PERFECT COMPUTER

"This is my second computer that I have ordered from Puget Systems and I really feel these guys make the best custom computers out there. Lots of power, super quiet, cool running, clean systems, no bloatware and incredible speed. And, should you ever need it, they have outstanding customer support - knowledgeable and patient! Truly a dedicated group of people. "

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Verified
5/5

2023-12-15

Worth the money

"I was happy the the first computer that was built for me in 2011. I have been delighted with the help provided when I ran into a problem a few years ago with it. The quality of the computer & technicians have brought me back for my next computer build. The staff has been very patient in helping me to design my newest build. They answered all my questions & made suggestions. I’m looking forward to my new computer!"

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Verified
5/5

2023-12-02

Great Customer Service

"Nathan helped me determine the configuration I needed based on how I use my desktop and the workflow I use. This is my second purchase from Puget Systems. "