"Protonmail is part of the package included with ProtonVPN. Avoid these guys at all costs! Here is my nightmare ... in summary I paid for their Plus VPN service on March 6, 2018 and was overcharged which they refused to resolve. The service I received was NOT the high speed, P2P service. No tech support, no customer service. I sent them an email to send me a refund. No reply until I filed a dispute with Paypal and then these crooks blocked my account claiming there was fraud on my account. I filed a claim with Paypal. They refused to refund and dragged out their response to Paypal until the tenth day (response deadline). The Paypal idiot I spoke with told me that per ProtonVPN I had to cancel my claim in order for them to send the refund. Then they claimed I had to downgrade my service to get my refund. But I could not even log on since they had blocked my account! So since Paypal were not doing the right thing I filed a chargeback. Again ProtonVPN dragged out their response until the deadline date ten days later. As of 6 April 2018 ProtonVPN has refused to refund my money. And I have not had any of their VPN service since March 6th. They have committed fraud by taking money and not providing the service I contracted for. And as far as them being in Switzerland ... there is a Pakistani that is handling their customer service on their Facebook page. Avoid these fraudsters. I wish I had seen the other reviews where others have been ripped off ... no VPN service and no refunds. "