"DO NOT shop at this site unless you can wait for a long time for shipping. I ordered a snowboard on 18th Dec for my snow trip on Jan 8th. I received a automatic confirmation email, no word about "Backordered item" so I thought I could get this item on time. I waited until Jan 3rd, still get nothing, even no follow up email at all. I called their customer service and finally knew this board is backordered item, and I won't be able to get it before Jan 9th. no apology.. I had to cancel my order and I have no time left to take another order from another web site.
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"I placed an order with them and shortly thereafter got an email saying there was a problem with my billing address and credit card (which should not have been the case). I called the next day and had trouble getting hold of customer service quickly. Finally, I managed to get hold of someone after about a 10 minute wait. We did a conference call with my bank and finally they agreed to ship the item. Even though it was a $20 item, they sent it signature required which is ridiculous. The price was great and there were no problems with the item so I may shop with them in the future in spite of these issues. Note that this is the same store as the-house.com so look for additional reviews there."

"I ordered a Christmas gift from this merchant, and received an automated confirmation. The item was backordered so I asked when it would be available (via my order, and via a follow up email) and received no response. The website said my card would not be charged for backordered items, but it was charged immediately. After a week, I called them to find out a ship date and to ask about the charge (>$400) and was put on hold for more than 10 minutes. After 2 weeks, I sent a follow up email, and filed a complaint with paypal. That finally got their attention. They sent an email with a 'this may or may not be in after January 1, if you don't want to wait (indefinitely) we can refund your money.'
Right. No apology, no reasons or excuses, just 'if you don't want us to hold your money indefinitely we could give it back. Since you made us.' My advice, do NOT do business with this company. They gave me my money back, but never apologized for their dismal customer service."