"happy and will order again"
"I just want to say I bought a Panasonic PT-AE300 projector from Price Japan and from Kaneda way back in 2003. At the time the projector was much less than half the price than could be purchased in Melbourne Australia. Kaneda offered excellent service on that occasion. I'd say he is unfortunately fared badly from his accident. Wish you a full recovery Kaneda."
"Hello,
I purchase a ampli accuphase ( bank transfert : 3775 € ) and i never receive this 9 month later.
they are not trustworthy."
"I ordered in PJ April of this year. In the beginning, communication was great and everything seemed to be in order. Then came the accident notification. Pretty understandable, I even felt sorry for the poor guy. From the looks of it, PJ is (or was) being run by a one-man team. That's the only explanation that makes sense. Kaneda (proprietor, or whoever that is) had an accident, and everything has been paralyzed in the website. Now, I sent them money - and unfortunately for me, it is NOT a small amount. I kept emailing them to no avail. Up to now, I still couldn't believe that this company would scam me. Part of me still believes that Kaneda is still in a hospital somewhere recuperating. But somehow, a little reassuring email would still help me calm my nerves. For now, that's all that I am asking for."
"Don't send any money to pricejapan.com. You'll never see anything ( items will not send)"
"Hi
I end up here with same issue some of you faced here. Ordered processed, money paid. But no email confirm. This is Sept 2016. Have anyone of you finally received your item since your last review here?
what can we do? report Jap police? How to do?
I do not believe he was involved in accident, all was plot for keeping customers sending money! he did this on purpose!!! everyone can still see the changes on his site even this month Dec/2016..
The real issue is Japanese relevant organization like WWW.JAPANCOMPANYTRUST.ORG, they collected all my information and asked me to use law firm to recover money
someone conducts obvious crime and steal is public prosecution criminal activity! why I have to pay more money than my purchase value for lawyer to recover the money? Just do not trust them at all! I will end up losing more than 2 x $$$$ finally.
That is why such a crime is so popular in Japan as there is almost NO law and order in cyber shopping there! Ironically, if you find a wallet on street and do not send to police, it is an crime in Japan.
The cost of crime is so low!
It is so easy to find the guy as the web (hosting in south Korean) exists for 15 years and all courier paper work contains his information. The Japanese police and law enforcement agents do not want to do any thing for that! Is this a fully developed country? You cannot even find English police site to lodge a case !
I just want the pricejapan to be shut down by Jap police! so hard!
Pj customer"
"Price japan is a dishonest website. Whatever you do do not send them money. You will not receive your item, They have stolen over £500 from me and I have had to start a complaint with paypal. They have obviously gone out of business but haven't even got the manners to tell you,
Total thieves!!!"
"I have order a E470 in PriceJapan, and I don't have received anything (no good, no email) after this order. This order was done the latest day of April, so just before the Golden weeks. The contact establish in April 2016 has worked correctly. So i conclude that PriceJapan has closed for some days during the golden weeks 2016 (begin of May), and they are still closed since this event. So what's happen? Are they thief? (In April 2016 not) ...Or has an accident happen? (I suppose this is the root cause). End of July 2016, PriceJapan seems to be closed since 3 months.
"
"it is an theft, we paid Pricejapan for HKD24,715 (over USD3,000) in 17th Mar 2016 for buying MITSUBISHI VLT-XD8600LP - 8pcs, but they never shipped the goods. we sent dozens of email, as the beginning, they have someones called KANEDA replied for the delay. Then, they are just disappeared , no email, no goods.
If I were you, I will not pay them for buying goods, they are just a theft! I am planning to organise a lawsuit against them. "
"I work at a Sony store and I missed the boat on an employee discount on the VW600ES last year. I purchased a Sony VW500ES from pricejapan and the quoted shipping time was 1 week and it actually took over 3 weeks. Their price is unbeatable but you do get what you pay for. Apparently it is a refurbished unit from Sony which is why the price is so low and why no other merchant in Japan sells it that low, but the projector still works fine. Sony can trace the units serial number so buyer beware, your unit can be denied repair service as the 500ES uses different part number than the 600ES despite being the same projector.
The biggest downside is no warranty whatsoever. If you purchase from an authorized Sony dealer you can get a 1 year tourist warranty. My unit did not come with the dealer stamp so I have no warranty and to add insult to injury I have yet to find a third party warranty that will cover this projector. If you read the fine print from third party warranties they require the product to have at least a 1 year US warranty.
Bottom line make sure you import from authorized dealer and ensure you get the stamp on your warranty card!
"
"I purchased a Sony VPL-VW500ES from PriceJapan. This is the same projector that is sold in the U.S. as the VPL-VW600ES with an MSRP of $15K. For about 1/3 the price, I was able to get this projector from PriceJapan. It arrived well packed for trip (double wrapped in bubble wrap), and in a sealed factory box and was clearly unopened. The unit I received was very fresh for the factory and had the most updated firmware at the time (v1.20A) already installed. So far (about 8 hours of use) it works perfectly.
PriceJapan said when I ordered the projector that the lead time would be 2 weeks from payment to shipmet. Unfortunately, it ended up taking 3 weeks to ship the product, but other than that (which I believe was outside the control of PriceJapan) -- the transaction was smooth and easy. The folks at PriceJapan were always quick to respond to emails and apologetic for the shipping delay.
I used EMS for shipping -- and the item shipped on a Saturday Japan time and arrived the following Tuesday in on the East coast.
I highly recommend PriceJapan if you want to save a lot of money on certain gear that seems to be overpriced here in the states. Note -- that the projector will not have a US warranty (as is clearly explained on the PriceJapan website), but you can buy a warranty (like a Mack Warranty) using couple hundred dollars of the thousands you will save on the product.
Overall -- great purchase, great experience, and I would use PriceJapan again without hesitation. "
"I know they havn`t responded to customer emails (me included) for the past months but Kaneda clearly stated on the website that the delay was caused by a traffic accident. It`s up to everyone and decide if they want to believe this as the cause of delay but personally, i don`t have any reason to think that PJ would suddenly start to swindle customers. Especially not when they have been in this business for over 15 years. My last purchase from them was a projector in 2014 and everything went well with this order.
I also have a new order in and waiting for confirmation from Kaneda.
I think it`s unfair at this point to call them thiefs when PJ have stated the cause for the delay the whole time. If they would`ve been completely silent about it and shut down the site, then i would be worried..
Today (aug 5), Kaneda updated the site and said that operations will resume from aug 8."
"Ordered a product, paid more than a month ago. During the process of transferring the money to Price Japan the email responses were within hours. Now 5 week after sending the money there is no response to my emails. The money is gone, and I will never see the product. They don't send the order Nos or anything of that kind. "
"I purchased Pioneer SE-DIR2000C surround wireless head phones. The service was very prompt and the head phones arrived (Melbourne, Australia) via DHL in perfect condition in 5 days, including a weekend.
Price Japan maintain a bank account in Sydney. Payment was made via an internet direct bank transfer into their Australian bank account. None of my bank account or credit card details were required to be released to Price Japan. It was an easy and traceable way to pay.
Overall, I would rate the service as excellent and have no hesitation in awarding Price Japan 10 out of 10.
Dennis
"
"Good experience. I would buy from them again. Great prices. Unbelivably fast shipping (two days from Tokyo to the US via DHL air). The only negative I have for this site is that the payment process using PayPal did not work in an automated way, I had to manually pay the guy though paypal, which worked out but if they ever got "big" they will need to improve that process (maybe they already have?). Anyway, it was a fantastic bargain and looking at the site today, I am amazed at the unbeatable prices. I wholeheartedly recommend them based on my one experience.
"