"this is the email after 3 weeks without start the tutoring service: They decided send me a vacations to avoid send a tutor!!
Thank you for reaching out. As we've previously mentioned, you do not qualify for a refund given our policy as stated online. If you're still looking to pursue this option, we'd be happy to discuss further at 786-480-1393. We are in the process of re matching you, and we understand you will be enjoying a vacation this weekend. Your tutor will be ready to go upon your return. ”"
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