"Received both parts, service and warranty repairs directly from them. After calling and asking some questions the product manager for the RC division was placed on the line to discuss my options with me. Wonderful customer support and very knowledgeable and approachable people are only a phone call away.

Products can sometimes be found for an inexpensive price on horizonhobby.com. Great product line, have one kite called "The Eagle" that is on preorder. See their blog at premierrc.com/blog/ for inside videos and future release information."