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Verified
1/5

2006-06-26

"I bought a product from powerinnumbers (australia) from my home in The Netherlands. Everything went very smooth. My e-mails were replied almost instantaneously and delivery took about 2-3 days with an OK price for the delivery cost.
The problem started after receiving the device. It didn't work. I tested a lot of different options, even together with beta-testers of this product on one of the internet forums. It turned out the device was defective.
From that moment on the mails from powerin numbers were almost completely ignored.
In the end, I contacted the manufacturer of the product and he invited me to have the product shipped to him (Korea) for free and repair it.
recently I received it back in perfect working order with an explanation of the problem.

For me it is clear that powerinnumbers may have interresting prices but absolutely inadequate after-sales service



from Purchasing went very smooth
"

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Overall quality of the company
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Value the company offers
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Likelihood of customers making future purchases
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Delivering products on-time
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Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support

Verified
5/5

2005-04-19

"Fast delivery, excellent e-mail support. Recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-13

"Very satisfaied and good technical email support.
Only took a couple of days before the package left Australia. Maybe first time order.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-12

"I made an order from Italy for a X-DriveII 30Gb and some batteries.
Very fast, detailed and kind in providing answers via email to my questions, before my order.
Fast order processing, good informations provided via email after the order (including DHL tracking code).
Very fast delivery (3 days from Melbourne to Milan).
Very good prices, accessories included (case and Europe power adapter) and good packaging.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-10-30

"Very impressive service and excellent pricing on a high capacity CF card purchase that I made from them. The product was delivered to me in London in only 3 business days from order date and service throughout was exemplary. On the basis of this pleasant experience I would highly recommend this reseller especially to European and Asian buyers"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability