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Verified
5/5

2006-06-28

"I just bought a load of imports here ^o^ excellent selections. Got 5 PSP games and 6 other DS and Gameboy games. Order reached me on time. Considered the prices offered, it is really great :)) Very friendly support indeed, kind regards"

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Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Customer service being trustworthy
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Verified
1/5

2006-06-28

"A warning - I bought two Final Fantasy games from them for the Game Boy (I & II and IV) and they sold me pirate copies. The packaging was fake, the manuals were shoddy color copies (with random reviews of the game, not the actual manual info), and the carts are missing the Nintendo stamp on the inside edge connector. They are passing these off as new, legitimate games and should not be trusted. Buy at your own risk as pirated/bootleg copies can seriously mess up your hardware."

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Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Verified
2/5

2006-06-17

"The Riviera - The promised Land on GBA I bought on this store came in from Hong Kong, with merely a 10 pages manual with no legal information and no save feature in my game. After opening the cart, I can see it's far from being an official Nintendo product.
But after asking them explanation, they offer me refund or exchange.
"

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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-06-15

"My PSP import Naruto Game and my Nephew's DS Game(NEW Super Mario Bros.)arrived quite quickly, securely packaged...AND the customer service was Top-Class! Many Thanks Indeed I am considering to buy the FFIV GBM console here shortly ^^"

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Verified
5/5

2006-06-07

"Received the import Naruto DS and the New Super Mario Bros. games, very nice ;)) Great savings on import items. Overall I am happy with my order, and I will buy some more stuff soon. Recommended"

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Verified
1/5

2006-06-06

"DO NOT BUY GBA GAMES FROM THIS SELLER!!! I ordered Mario Advance 2 for the GBA and they sent me a bootleg copy!!! With a 10 page manual that looks like it came from a cheap ink printer and a terrible looking box. The Game does work, but with minumum strenght I can split the cartridge in half with my fingers!!! I found out too late that they were from Hong Kong."

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Being knowledgeable
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Being easy to reach
Resolving problems
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Making decisions on their own
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Being trustworthy
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Overall customer service
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Overall web site
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Web site being easy to use
Speed of web site

Verified
5/5

2006-06-01

"I am impressed with the speedy shipping, and the nice services provided. Great selection of import games with fairly low prices. Hassel free and I am very happy with my order. Best wishes and more power"

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Verified
5/5

2006-05-25

"Porablegamestore.com is an excellent company, i have not had nay issue with in the slightest, there order has always been on time, if an item wasn't available they would notify youimmediately and it would be deleivered on the said date unlike other retailers only con i can think of is i didn't start using these from the beginning. Got my new NDSlite and some NDS/GBA games, completely satisfied :))"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
Resolving problems
N/A
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
Overall customer service
Customer service resolving problems
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Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2006-05-24

"I bought a couple “English language” Gameboy Advance games and both are bootleg copies. The boxes and manuals look like they were run off of a copy machine. One game displays a “corrupt save data” screen and all of them do not fit in my Gameboy properly.

The company’s Web site also shows the North American box art for their “English language” games, but the games I received have different box art.

Avoid this place if you want North American games.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-04-20

"Portable game store is a great and lovely store! I bought most of my PSP imports here, and also my lovely icy blue NDS lite console ;) Great prices and good customer services. Thank you very much and I would love to recommend them."

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Verified
5/5

2006-03-01

"Terrific store, Great Service, Fast Delivery. Would love to do business with again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-02-24

"Was a pleasure doing business with, communication was great and goods came very quickly."

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Verified
5/5

2006-02-13

"thank you very much for the professionalism on handling my order. Received candy pink DS and games in good shape, and my daughter is happy now :)) I will buy more from you guys and thanks again."

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Verified
5/5

2006-02-03

"Got my gameboy micro, the final fantasy speical edition one ^O^, and bunch of GBA and PSP games. Very nice and all come in perfect sealed conditions ^___^ Most of the imports can never be found elsewhere. Great selections and friendly supports that I am really appreciated~ thxns~~"

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Verified
1/5

2006-02-02

"Purchased 2 games and both are obvious knockoffs. My 10 year old pointed it out right away and a legitimate game store confirmed it.
Gunstar Super Heros plays but has no sound. Hamtaro Rainbow Rescue played once and then never again.
"

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