"Due to my own error I had returned the item improperly. Nicole was great in helping fix it."
"Ordered an item and was missing a part. They want pictures of what I received. I told them what I was missing. That should be enough. They kept saying they need pictures. It's stupid really. I could remove a part and say it was missing and take a picture. Just a huge hassle. "
"I had Ms Denise Gibson help me order a custom liner for my friends pool. She was very helpful, knowledgeable, and his new very nice pool liner is installed and pool is back running. Thanks Denise! -Ryan from Louisiana. "
"I contacted Pools Etc to order a custom liner for my 30k gallon pool. My contact was Denise and wow, best price I could find on a 30 mil liner. Denise was thorough and prompt with replies and updates. My liner was made and delivered in less than a week! Most suppliers did not even call me back in that amount of time. The liner fit perfectly and the accessories I ordered were delivered just in time. Thanks, Denise and Nicole for a great experience."
"The service was excellent. We worked with Denise Gibson. She was incredibly knowledgeable and helpful. There were mistakes (on our end) with the measurements and she immediately reached out to discuss them to ensure the liner would fit perfectly. She answered all my questions and helped me choose the best option for us. Our new liner came incredibly fast. It looks amazing in our pool. We would highly recommend this company."
"I place an order on a pool liner on may 5 after I call an they confirm they have it in stock,after may 13 I call again and they said it will be ship in 2 to 3 more days so I when ahead an cancel my order today is may 18 an I havent received my refund back on my card they also have an horrible customer service never byt again from them."
"I have been more than happy with the service and quality of the product from this company. This is the second liner that I have purchased and the fit has been perfect each time. Denise was helpful and made the ordering process easy. I was pleasantly surprised when my liner arrived the same week that I ordered it! I will order from this company again."
"Denise was very helpful in educating me on the measurements and types of pools so that I could order the proper liner for my pool."
"I ordered our liner April 23rd, 2022. Two days later I was contacted for the inground exact measurements and sent them in and then my inground customer ordered pool liner was deliver the following Saturday. So all in all 7 days for manufacturing and delivery!!! Denise kept in contact with me and sent me the tracking ID for the shipment the day it was shipped and then it was delivered two days earlier than expected. I was nervous because this was our first time ordering a pool liner online but we had a great experience and I couldn’t be happier with the service provided!"
"I ordered a pool in May of 2020 from Poolsinc.com for $3500. and never received it. In July 2020 I cancelled the order and have never received a refund. I have been calling Shawn ever since repeatedly and all I ever get is excuses. They must plan on stealing my money like they have done to countless others over the years that have never gotten their refunds either. This is robbery and yet the law has never caught up with them. Read some of the reviews going back several years and you will see the same old story. The company (Pools Inc) has recently moved to 25 Walpole Park S., Suite 5, Walpole, MA 02081 Phone 1 ***-***-**** Shawn is still the Mgr. here. Their old address was 200 Stonewall Blvd., Wrentham, MA 02093
Bob O
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"Was told I would have my pool pump in 3 to 6 days. It has now been 9 days and still don’t have it. Now my pool is green and will probably cost me another hundred bucks to bring it back!"
"Still waiting on my shipment? No tracking no communications?"
"Very fast and easy website. Delivery was quick. No complaints. "
"I ordered my pool cover on Saturday September 8th. Received a shipping notice on Thursday, September 13th, finally received my order on the 21st after a phone call made to customer service to find out what the delay is. "
"I ordered a pool cleaner. The part was not in stock. After waiting 2 months for product to become available I canceled the order. Never received a refund. A very bad company to use. Stay away."