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Verified
5/5

2005-10-12

"I purchased 3 water cooling blocks and other related item from Polar Flo. After 2 days I recieved the items that I purchased. I Followed Their instructions in installing and it was really easy. I had a minor problems with one of the blocks. And I was so happy that I did not even have to send them my faulty block.. They Sent me a replacement before I can even send them the faulty block. It made my Water cooling setup faster than I could ever imagined.

Their Water Block are so amazing. My System Temperature used to be 60C in the mid afternoon but right now with my water cooling System from Polar Flow I my chips stay at 40C. Thats pretty amazing for me considering that Im living in the valley and my computer is on a non-airconditioned room.

Great Work Guys I really apreaciate it!!!. More power to your Product. 10 out of 10!!!
"

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5/5

2005-09-06

"This is the second order I have done with Polarflo. I have no problems so far and they are great at answering emails. I am very impressed so far as the way they handle their business.
"

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Verified
5/5

2005-05-01

"Excellent service. I had made a mistake ordering the wrong chipset block, so I reordered the the right one. I sent an email asking them to cancel the previous order. I then went away for my computer for only five minutes, and when I came back, I saw a response from the company in my inbox. Talk about fast! They also took the time to answer specific questions I had about their products and took no longer than a day to respond. From my bad experiences buying form smaller reseller companies, this company has been the most pleasant to do business with."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
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Verified
5/5

2005-04-23

"Ordered 2 polarflo tt pumps. Called to verify that I placed the order. Excellent service. Very courteous and very prompt shipping."

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Is easy to do business with
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Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
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Customer service making decisions on their own
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Verified
5/5

2005-04-22

"Ordered a TT CPU block, TT Northbridge block, hose clamps and a water pump. All parts arrived in perfect condition. Ordered the wrong size clamps and Polarflo was nice enough to call and tell me I needed bigger ones and change the order. Most companies would have sent what I ordered and made me ship them back and pay for shipping to replace them. Most parts that I looked at, if not all were "MADE IN USA" This gets a plus from me! I will be shopping here again! "

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Verified
5/5

2004-07-21

"I bought the Polar Flo TT and it works wodnerfully."

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Verified
5/5

2004-04-27

"I was branching into water cooling, and a friend told me about PolarFlo so i checked them out. They recieved Rave reviews for their products - if not for their prices. Well, i'm the type that believes you get what you pay for, and i would rather spend more to get a good quality part than save a couple dollars now and have a seal break and cost hundreds later. And i feel that what i got was well worth the price. The blocks looked spectacular (much better than any pics I'd seen), installed easily and perform great! Based on my experience with polar flow and other water coolers I am planning on using PolarFlo as my recomended standard water blocks.

Besides, they are from my native state, gotta suport 'em!
"

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being easy to reach
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Customer service being trustworthy
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Verified
5/5

2004-02-02

"Excellent manufacturer/on-line seller. Product quality A++++. Resonse time to questions/inquiries A++++. Super fast shipping! A pleasure to do business with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-12-10

"Excellent Service! I have never seen service like this in my years of online purchasing!"

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Overall product shipping and delivery process

5/5

2003-09-10

"As a watercooling fanatic and advid gamer, i find myself drwan to trying out every Hi performing waterblock that is on the market. 3 weeks ago i was on a site - frozencpu, i found the Polar Flo waterblock which was offered in a black top with a copper base, curious as i am a search on google and Horse of Iron was found, a machine shop that produces the Polar flo block. They offer not only black, but anodized blue and purple along with my favorite -a chromed top and they also have a gold plated version too! When i was about to place an order i saw a Trade in program that they offer which you can trade in your old waterblock(s)for a gift certificate/credit towards a new Polar flo block. Looking in my closet which was piled up with watercooling kits and waterblocks of all sorts dating back to the old Danger den maze 1 series, i decided to trade in a few blocks to Polar flo for a new one! The shipping was on time, package was good and well packed, service is good as all my questions were answered. When i recieved my Chrome waterblock i was amazed, the pictures dont do any justice but when you hold it in your hand "wow" - well finished product the top features mounting holes for both AMD and Intel chipsets, the base which is solid copper is lapped and polished to a smooth and nearly mirror shine, the chrome top is a plus for case modders, it reflects cathode and LED lighting very well. I tested the block to my previous favorite - the infamous White water, the Polar Flo was a few degrees celcius cooler both in idle and load, and looks a whole lot better too.

Thanks much Polar Flo,
- James
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-09-04

"The purchase was very smooth and the product was shipped without delay and packaging was very good. The people at Polar-Flo were very courteous and never hesitated to answer any question I had about the order or product. If the need to use one of their other products ever arises, I will not hesitate to us their services again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site