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Product & services pricing
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Verified
5/5

2005-03-23

"While I was leery at first, I quickly became a fan of this company. Their chips are the lowest price of any online company, which generally means poor service. This was not the case, however. Due to a typo on my behalf, my order was delayed in shipping. When I called to check on this situation, the gentleman I spoke with took my personal info and returned my call within 20 minutes to help find the source of my order's delay. He gave a tracking number for my order, provided me with the toll-free number for UPS, and even offered to call them on my behalf! Never have I gotten such personal attention from a website business before.

Now, not only are their prices the lowest around, but they are the one sole dealer I could find that will let you order any custom number of chips in any color. All other sites require that you buy a full package of 50 of each color you desire. Pokerchipsdepot will break a pack to let you order any number of chips in any color.

I will definately be making future purchases from these people!
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
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Likelihood of customers making future purchases
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Overall quality of ordering process
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Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Delivering products damage free
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Being easy to reach
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Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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