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Verified
1/5

2009-05-18

"A small purchase of a cpu cooler. Have not received item after 11 business days. Paid for shipping 1 to 7 business days. Have sent multiple emails; no response. Phone number on website is not correct. Now in PayPal dispute. Stay Away! Do not pruchase! "

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Verified
5/5

2006-04-09

"I just wanted to say that I couldnt be more happy with Plycon. My order was packed extremely well and they shipped my order within a day of me placing my order. Not only that but I ordered a specific fan and an attachment for it that you have to install yourself. A Plycon employee by the name of Tony went ahead and installed this for me ahead of time and free of charge. Plycon will be my choice for any future PC mod and cooling supplies purchases I make.

"

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Overall quality of the company
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
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Verified
5/5

2005-05-14

"Purchasing products at Plycon has been an excellent experience for me over the last three years. I placed the order late at night on Sunday and the order shipped Monday morning, and I had my product when I woke up on Tuesday. Plycon is one of the few web stores left that seem to keep accurate track of stock; I've never had a delay if an item was indicated as in-stock when I ordered. Products always arrive packed well and undamaged. Plycon is an excellent place to get all of the cooling accessories that make the difference in a quiet case. Recommended for everyone who chooses to purchase brand name cooling equipment rather than no-name. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2004-10-13

"This is my first time purchasing a product out of my comfort zone (aka not from Newegg) The guys over at Plycon had processed in shipped out my order not in days, but in just over an hour! Not only that but Tony sent a personal email to let me know my stuff had shipped. They had in stock what nobody else had, and at a great price. Look out bigger companies, with service like this, you've got some serious competition. My thanks goes out to everyone at Plycon."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-06-25

"Excellent!!! Had a problem with the web order due to a address verification problem. Sent a email stating the prob had a reply the next morning. Tony took care of the verfication problem with my bank and had it shipped the same day. Definitely went the extra mile. Placed the order Tues 15th and it was at my door Fri 18th. Newegg style!!! Will definitely order my cooling products from them for now on! Highly recommended!"

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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
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Being easy to reach
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Being trustworthy
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Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-06-03

"Excellent Customer Service. They helped me over the phone and through email. Fans and Heatsink were excellent. I would definitely recommend purchasing through them again!"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-05-20

"ordered the 16th....had it by the 19th,,,grreat service. i have bought several 90mm fans etc,,noise reducers for fans etc...they re still going strong. Always a good product/service"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
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Making decisions on their own
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Being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being easy to reach
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-15

"I ordered a compad speedpad from Plycon and was very heppy with the experience. It didnt ship until that Friday, but the owner let me know in my confirmation e-mail that he had a family emergency and was dealing with that over the days that I ordered. It shipped over that weekend with Fedex Express Saver and got here that Monday. All in all a damn good buying experience."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-29

"Purchased two cases of Bawls.
They kept in constant contact with me, updated the shipping to be correct, and I received the two packages the next morning.
They have always done me right.
I can only recommend them highly.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-13

"I ordered a new chipset cooler for my video card. I like to know what is happening with my order and plycon obliged by sending me 3 updates as to its status, the last with a fedex tracking number so i could watch the packages progress across the country. Excellent service, fast processing, excellent selection. I always use plycon and will continue to."

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5/5

2003-04-11

"Plycon is a joy to purchase from. Great customer service!! Never had any problems with multiple purchases from this reseller!!"

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5/5

2003-04-03

"Very prompt with excellent service. I have purchased other items in the past and have consistently received the same high level of service."

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Overall quality of the company
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-03

"An excellent transaction from Plycon. Every question I ever ask is cheerfully answered and the service can't be beat. Tony and his staff work fast, do a great job and always make me feel appreciated. How many companies go out of their way to tell you that they have some thing not listed and even better sent it for no extra charge! What agreat firm."

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-02

"One of the best selection of cooling stuff on the net. Shipped the next day!!"

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5/5

2003-03-30

"Great selection, easy site to navigate, quick response to order, items shipped promptly, packaged well and in perfect working order. Would do business with again."

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