"Oversold a product through amazon... did not contact me, and will tie up my funds for up to a week. No call or email from them about cancellation. Faulty website. Stay away from this seller."
"I found plasmaconcepts through avsforum.com. After verifying they were an authorized Pioneer dealer I talked to Bob and ordered online a day later.
Everything went smooth and the KRP-600M arrived in perfect condition."
"Couldn't have been happier. Aric did a great job from start to finish. I've already recommended them to others."
"Purchased one of the last Pioneer KRP-600m monitors from the merchant, aka HT Concepts. They did not have them in stock initially (no one did) but the website gave me an option to have them e-mail me when it was back in stock, and it happened. They have access to more in the warehouse (confirmed by phone) than the website lists, but that may be to spur sales. They answer their phone and discuss their product. They were the only authorized Pioneer plasma dealer that also was an AVS Forum sponsor (where I learned about my new monitor), so my decision on where to buy was easy. Their price was also great.
The real test is how they perform when there is a problem. I did not have a problem with the break in, but have not watched it yet."
"Plasma Concepts had a great price, was an authorized dealer and was very professional in their handling of my purchase. They provided tracking information quickly and followed up every step of the way. I had my monitor shipped to Texas and it arrived in perfect condition. I would recommend their services to everyone!"
"Plasma Concepts is awesome. They deliver, follow up and follow through. There are many places to buy from but, the service from Plasma Concepts is second to none!"
"I found the greatest deal with this seller. After I've been fooled around by other sellers posted for less but forced to by something else.
I'm sure will do business with store again."
"I purchased an LCD TV and extended warranty. This company is outstanding in all areas. They were reasonably priced, the shipping was fast, and communication was smooth and personal. I recommend this company to others and look forward to doing business with them again in the future."
"Plasma Concepts is a will-do company. They have a can-do attitude, but they take it a step further and follow-through on their commitments. The service was the best. Aric quickly understood our needs/desires and gave us great choices.
Plasma Concepts - the best. Customer understanding, customer service, customer satisfaction. All are the best. BMW is the Plasma Concepts of the auto industry."
"Responsive, communicative, used Best Buy for delivery/order fulfillment, so I didn't have to schedule a delivery, was able to simply pick it up at my local Best Buy. Unfortunately, there is a big negative. Unlike most internet and bricks and mortar stores, this company does no internal price matching. The price on the product ordered went down by $100 not 2 weeks after purchase, but I was told that nothing would be done to refund the amount. Huge disappointment that pretty much ruined my experience. Don't purchase from them if you have any concern about future price drops."
"Very helpful, I spoke with Aric and he was very friendly, giving me all the information I needed and had asked for. It did take a few days longer than I had expected but I didn't mind because the item came in perfect condition. I was very happy that I chose to buy my new television from them. I would highly recommend that anyone interested in purchasing from them give Aric a call, you wont be disappointed. "
"I looked around several sites to locate a good deal on a Panasonic 50 inch plasma. Not only did Plasma Concepts (HT Concepts) have a reduced price with free shipping they had the newest '09 models before anyone else. Excellent response and customer service from my representative. Delivery was very fast and done by a professional electronics shipper.
Will purchase from them again and highly recommend.
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"Shipping was prompt, no problems with the order. I'd buy from them again."
"Very satisfied. I bought a plasma Pioneer Kuro 5020. The price was almost the lowest available online. Communication was good and friendly. Shipping was on time.
Overall I would surely recommend them."
"I purchased a Pioneer 50-inch KURO plasma TV from Plasma Concepts. The TV was shipped promptly, arrived in good condition, and there was good follow-up by Plasma Concepts. I had been tracking this TV for a long time, and the price was the best I'd ever seen. I would rate them a 10 except for their failure to reply to my inquiry seeking their recommendation on someone to calibrate the TV."