"Bad customer service. After not listening they resort to name calling and telling us to f@#k Yourself and s@#k a di@k. They also threaten to block the unit ID and never allow it to be used again ."
"I had an issue with my unit and was basically told to **** a you know what called a **** a$$ and my service was threatened to be cut off and wiped. My gps unit was not responding and he was very rude and giving me middle finger emoji’s not a company to do business with. If you buy from them and you experience any issues, you will be sworn that threatened with slander and cut off and blocked from their WhatsApp account like they did to me I do not recommend this company. They are nothing but a bunch of racist bullies and do not care about their customer service. All they want is your money and that’s it"
"I've never experienced such harassment and discrimination. Please read the correspondence between me and the company representative! Screenshots of WhatsApp correspondence: ***-***-****. I just contacted them to renew my subscription! P.S. I purchased a second unit which I'm returning because the person closed my account."
"Buyer beware, they will change their terms after you buy. We had one of these installed for about a year and were happy with the real time monitoring. However, historic data is unpredictable as they will change data retention at a whim without notifying you. 5 years became 6 months... Extremely unreliable security device you should not trust with your data. The main selling feature of the product..."
"I’ve made an arrangement for a pickup the person didn’t even send me an exact location and I’ve ask him to want wait me, instead his asking me to ETM to him. I feel so sorry to support this small business because the person who’s running this business doesn’t deserve it. "
"Great service. Everything arrived as promised.
Though I chose 3 day shipping they shipped it by 2ND day air at the same cost!"
"Great Merchant, Sent order confirmation email with tracking info promptly. Got the 256mb Garmin memory card in 3 days after placing the order. At a Great price too, got it for $101.76, $93.95 + $7.81 shipping. Where people were selling on ebay for $103+7 buy it now. Would do business with them "
"I purchased a Garmin Foretrex 101 from Planet GPS late in the evening (well past their closing time) on the 28th of December. They had a great price on the product, and were offering special $8 overnight shipping. The product was shipped the very next day overnight by DHL AM Delivery!
I am very impressed with their website, their customer service, and their fast shipping.
Would absolutely do business again!"
"I have never been more unsatisfied with an online purchase than from Planet Gps .The price was good so I bought a garmin auto navigation kit. They have no phone number just fax and email .So I placed the order and gave very clear instructions that I only wanted the most up to date version of garmin map software v6.And that I did not want any older version. They send me v5, which is very out of date and lacks up to date road, location and navigation features. When I emailed about returning it .I was told to get an update cd from the manufacturer. This is not what I ordered now every time I install my software I have to do many extra steps with a update cd that I have not even gotten yet .I would never do business with Planet Gps I wasted my time and hard earned money on outdated software that I told them I DID NOT WANT."
"I Ordered a Garmin GPS176c Land and Sea Bundle on 4/14/2004. Product was promptly shipped arriving 4/19/2004 via UPS ground. Item was well packaged and in new condition just as advertised. I E-mailed Richard with several questions prior to ordering. He responded in less than 1 hour. Great communication , great service and great product."
"Gave lots of pre-sales answers to my questions. Shipped product promptly and processed a prompt refund when I had to return one of the items I ordered. Would definitely buy there again."