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Verified
1/5

2019-09-09

Defective product and only a half refund.

"They sell defective products, the. When you ask to get a refund you have to pay the pay to ship it back... and then they only gave you half the refund. Why should the customer be out even more money just to return your item to you.... they are still losing on the initial purchase at no mistake of their own other than choosing a **** company to buy from. I’d would be better eating my losses and just buying elsewhere!"

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Rep reply posted 2019-09-09
A rep from PinkCherry Sex Toys Canad, pinkcherry, has responded:

“Hi,

I am so sorry to hear this.

I just reviewed your account and noticed you have already been refunded in full (shipping included). We do not require the item back as the refund has already been issued.

Thank you for your feedback and we do apologize for any inconvenience this has caused.

Thank you,

Sylvia / General ManagerEmail:
Sylvia@pinkcherry.com
PinkCherry: http://www.pinkcherry.com



Verified
5/5

2019-08-30

Was refunded VERY quickly

"PinkCherry was very quick to offer a refund for an issue that wasn’t even their fault. UPS lost my package and weren’t doing much of anything to help myself or PinkCherry, so they almost immediately offered me a refund AND told me I could KEEP the package at NO CHARGE if UPS finds it! They responded to my email within an hour, you can’t beat service like that. They have the lowest shipping minimum requirement for free shipping I have seen AND they have sales and discount items regularly. "

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Verified
4/5

2019-09-02

So many items!

"Wide variety of items to satisfy any primal desire however, can get a little confusing as some products are basically the same thing. Just different companies."

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Verified
5/5

2019-08-22

Super fast shipping, great products

"Everything always shows up quickly and way before the expected shipping date. I've always been impressed by the quality, price and overall value of Pink Cherry products and it keeps me coming back again and again. We sometimes joke about how often Pink Cherry has sales on products we love - they always do."

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Verified
3/5

2019-08-05

J'ai un item qui ne fonctionne pas:(

"J'ai écrit au service a la clientèle. J'attends des nouvelles...j'étais très excité de recevoir mon colis et d'essayer mes nouveaux jouets! Ils sont arrivés rapidement"

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Verified
3/5

2019-08-05

All the reviews time in the website from one product are from one day. The price before OFF is more than the original website.

"Price before OFF is often more than the original website (I checked it with "We-Vibe Sync Couples **** in Purple" products) and they did not add my review. And also the time of the reviews are almost the same (Check the "We-Vibe Sync Couples **** in Purple" the reviews posted on 7/27/2018)."

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Verified
5/5

2019-07-24

"I have ordered through Pink Cherry several times and have never had any issues. I recommend this site to all my friends and anyone else who enjoys playing ;) "

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Verified
5/5

2019-07-23

Anonymous

"Awesome service and products!"

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Verified
5/5

2019-07-18

Nut

"i give money then i nut wow 10/10"

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Verified
1/5

2019-07-01

Would give 0

"After confirming my fast shipping order to be received 4 days after the order was placed, I then recieved an email confirming a different total and changed shipping. I had to call for a refund on my Express shipping which was $15.00 to be told I wouldn't recieve the product until 3 weeks after I ordered. They said I could refuse the product for a refund. After my second expected arrival date passed, I called back only to hear for the 3rd time they don't know what's going on with anything from the representatives themselves. They then told me that the shipment hasn't been updated in a week and the package was still in another state. I asked for a refund right then because I can't refuse a product for a refund if I never receive it and they have no idea what is going on. The lady then refunded me my money after we ended the call, even though when I asked on the phone she said she count because it's already shipped. DO NOT ORDER FROM HERE UNLESS YOU WANT TO WAIT FOREVER FOR SOMETHING THAT MIGHT NOT COME FROM PEOPLE WHO HAVE SAID THEMSELVES THEY DON'T KNOW WHAT THEY'RE DOING!!!"

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Rep reply posted 2019-07-02
A rep from PinkCherry Sex Toys Canad, pinkcherry, has responded:

“Hi,

We are so sorry to hear this. We were experiencing a few glitches last week that has since been resolved. Please provide your order number so I can look into this. I will try to resolve the issue as quickly as possible.

Please email me at sylvia@pinkcherry.com.


Sylvia / General Manager
Email: Sylvia@pinkcherry.com

PinkCherry: http://www.pinkcherry.com



Verified
5/5

2019-06-26

Fantastic service!

"Fantastic customer service, prices and arrives on or before it’s promised!"

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Verified
5/5

2019-06-14

Great priced toys

"Love Pinkcherry..great products,gr3at prices,satisfaction guaranteed ;) "

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Verified
5/5

2019-05-23

Always Perfect!

"I've been a customer of Pink Cherry for 3 years, and its always perfect. The shipping is fast, the product are top quality and they always have a lot of promotion its amazing. "

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Verified
5/5

2019-05-15

Finally found a place that I can buy toys in Canada

"I found they had a great selection of toys for a good price. Better prices than going to a toy store. There's something for everyone and what I loved the most is that they make it easier for Canadians to buy toys. "

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Verified
5/5

2019-05-13

Amazing

"From placing the order...customer service interaction for mis-typed address...super fast delivery...it has been the best service ever. Will definitely be a long time shopper.

It is too bad that some people decide to post their aggrevation for things out of customer service reps hands or for their own mistakes. The checkout is perfectly laid out and shipping times are shown so you know when to expect it...usually earlier even.
"

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