"I bought a piano cover from this company. I was hesitant to buy one online, but their website was so full of information about the cover I wanted, that it made it easy to buy. I had some questions about the size of my piano and their customer service lady was very helpful. The cover arrived faster than I thought and the workmanship was beautiful. Thank you Piano Showcase, and my piano thanks you too!"
"I have a very deep concern with the items I ordered. First off, you sold me basic Bessey spring clamps that are sold elsewhere for $4-5 each and you are charging $12? Had your listing used proper information and stated that these were bessey clamps, I would have NOT purchased them for that price. Second, the wood piece that comes with the spring clamps is a super soft piece of pine that does NOT distribute the clamp pressure evenly across the keytop and it's basically a large paint stir stick that has been cut! Next, the key front spring clamps are Pony clamps that sell for $3.50-$4 anywhere else, and you've just removed the rubber guard on one side and folded the one tongue in half which does not fit inside ANY key bushing hole that I've tried it on. Please explain why these items were sold this way, which to me as a business owner comes off as false advertising. "
"A little slow on the processing time in my opinion but the product was very good."
"Extremely Happy! I bought some piano tuning pins and 17 were missing the box was ripped open on the bottom. I called customer service and told them the issue. With NO complaints they sent me the tuning pins that were missing within a few days! I say that is Great!! That is Great Business I am going to purchase more piano supplies from the Piano Showcase / Vanda King.
Thank you!"
"Ordered a custom piano cover with custom embroidery and it is much more beautiful then I could have ever expected. The customer service people are great and very quick in response time. I have recommended you to many of my musician friends. Thanks again."
"I ordered a grand piano cover from Vanda King for about $200.
First they sent a vinyl cover instead of Mackintosh. I returned it.
Second was in wrong color and wrong dimensions. Returned that one as well.
Third one was relatively better in size but the slits were 4 inches off so I couldn't fold the lid. After two months of train of failures I didn't want to deal with them anymore and I paid a local tailor who knows what he's doing $100 and got it fixed.
In the last package they accidentally sent me a print out of the correspondence the sales dept. had with the factory about my complaints/requests; I think it was very unprofessional and rude."