"The refund the money back to me after I got the defected item.
However, it took nearly 4 months of this process."

"Absolutely horrendous customer service from owner Rich Pinto and manager William Juseck. I had to return an item that was still unused and factory sealed. I willingly paid return shipping as well as Photo Village's 20% restocking fee. However, after Photo Village received the return, they refused to refund any money at all, keeping both the merchandise and money for a month. They kept giving me the runaround until I finally opened a case with my credit card company and filed a chargeback."

"I wish could give, The Photo Village, a good review. After several pleasant, smooth transactions, with Rich Pinto, in the past, I have had an unfortunate experience. I left a deposit for some Taschen limited edition books, mid part of 2008. When it came time to deliver the books, Rich, changed the terms of the invoice, by changing the quantity, the price of the books, and the manor in which it could be paid. He has demanded to be paid via BANK WIRE, and at the same time refuses to return my money, or honor the terms of the invoice, I hope you can understand my reluctance to pay this company via Bank Wire.

Buyer beware, is all I can say.....



You cant have it both ways Rich, you either need to honor the terms, or refund a refundable deposit. "

"I need to warn people about a bad experience I had with Rich Pinto at Photovilla.

I called to inquire about placing an order and was told that the item was on backorder but if
I placed the order and changed my mind, I could simply cancel it at any time.

I ended up finding the item locally so contacted Rich to cancel my order. He then proceeded
to totally change his story, telling me that it is going to be a $200. penalty charge to
cancel the order! I was shocked, as this was definitely not made clear to me when I placed
the order. In fact, from what he told me at the time, I was under the impression that it
would be quite the opposite, and not be a problem whatsoever. I emailed him stating that part
of the cost of doing business is treating the customer well and giving him the benefit of the
doubt. Frankly, I was misled when I originally phoned to place my order. I got the following
response:


> Simply telling me that the "customer is always right" really doesn't seem to
> satisfy my side of the problem and if you are fair with me, as I am trying to
> be with you, I think you can give a bit on your side too. If not, then you
> should accept the cost of your mistake, $200, just as I will have to accept
> the cost on my side.


It is evident to me that Rich would rather charge me, for his own lack in making this clear,
instead of taking responsibility and ownership for what he did originally tell me.

Peronally, based upon this, I certainly will not be buying from Photovilla in the future and
I am deeply dissapointed with my experience. His communication was misleading and not straightforward."