"Negative experience here. Pharmacy First sent me a lesser alternative product; then refused to allow me to return it and chose conflict. They seemed to think their opinion mattered more than the manufacturers specifications. Had to resort to asking PAYPAL to intervene. Will NOT be ordering from these guys ever again. "
"Placed an order and paid using my credit card and the order went through. The next day, I got an "credit" email through for the exact same amount as what I was paid. I didn't know what this meant so I:
1. logged into the account and the transaction status said it was "closed"
2. called up customer services, which was I couldn't get through for the whole day.
I managed to get some time inbetween work in the next 2 days and I gave them a call and they told me the order was dispatched and should be with me in the next few days. However, it never arrived. Instead of calling them, I emailed them to get a written response and I was told that my transaction was cancelled and I was refunded the money.
However, my card being a foreign credit card, I was charged the different in exchange rate. I called them later to discuss this problem and the manager, "Dan Wood", told me that their third party credit checking company "Sage Pay" identified my card as high risk and that's why the transaction was cancelled. In addition, there is nothing he could do and there will be zero compensation even though my time and money was wasted
I felt my time was absolutely wasted and money was lost and the lack of effort to give me any good will gesture because of their system issue (which Dan denied) is absolutely appalling and hence fully deserved a negative feedback"
"NOT HAPPY - TIME WASTER
I place my order on 5th February 2017 using first class (which is the fast service available on this website) and still waiting (on 9th Feb) for item to arrive. I haven't received any order acknowledgement or any communication. I am not happy with their services.
Update 14th February 2017
After writing review here and making a complaint on website and calling the company, I was told that my street address is missing, which I provide them over the phone and I will told that my item sill be delivered on 11th Feb (sat) on latest by 13 Feb (mon).
I did not received anything till 13th Feb and hence decided to send them another email telling them how bad their services are and how unhappy I am.
Please see the email I receive from pharmacy first on 14th Feb (today)
"from: Nicholas Partridge
to: Ali Adnan
date: Tue, Feb 14, 2017 at 10:50 AM
subject: Re: Contact Form
signed-by: pharmacyfirst-co-uk.20150623.gappssmtp.com
Good Morning Ali,
It is not our responsibility to ensure that your address was entered correctly. It is lucky that we spotted it or it would very likely have ended up in Royal Mail's system for weeks. Due to the delay caused by your address being entered incorrectly we could not send your order out right away as we'd ran out of stock by that point and had to pay extra to order it in for you, it was due to be dispatched today. If you'd like, we can refund your order for you.
Regards,"
Later on I received another email stating that they have decided to cancel my order as I have left a review about their services.
The point which is important here are I have paid for my order and pharmacy first have to reserve my item as I have already paid for it, in this situation how can they go out of stock. This simply means that pharmacy first never had my item in stock and they were trying to gain time to place an order and to gain more time they were making excuses the street name missing etc.
This company has wasted my time, hold on to my money and I don't know when I will get my refund?
I will update you guys if and when I get my refund from this company."
"Delivered promptly - they came on time and well packed. Very good service."
"Excellent service, 2 day turnaround from order to delivery. Packaging was discreet. Will be using again!"
"I needed some new tablets for my hayfever and I noticed that their website has changed. It is faster and a lot easier to use. I found what I wanted with ease.
I did have an issue signing up but after calling their customer service (which may I add, was fast to answer!), they helped me though the sign up process. I felt like a VIP so to speak!!!
I ordered my tablets on Thursday and they arrived on Saturday with the post.
Great quality, fast delivery and very professional customer service. Thank you I will be purchasing from you again"
"I currently live in Canada however I was on a business trip to the UK for a month. I needed some hayfever tablets and my UK based colleague recommended pharmacy first.
I ordered some cetirizine on the Friday and i received them 3 days after on the Monday. The tablets were great and I could do my business meetings with ease thanks to the fast delivery and service.
I would definitely recommend this for businesses"
"Prices are so cheap and very fast delivery. Items were exactly what I ordered.
Thank you"
"Order was dispatched and delivered within a couple of days. Perfect service!"
"Great products, great products, fast delivery. What more could you ask for. Smashing!!!!!!!!!!!!!@"
"Ordered my item on Thursday and got it on Saturday via free 2nd class post.
Will definitely be using them again"
"Fast delivery and cheaper than the high street."
"Ordered Sunday, arrived Tuesday. Brilliant!!"
"A disgraceful pharmacy and one whose license should be revoked.
They held onto my order for several months, made no attempt to apologise or refund it, an when I complained and left a negative review on TrustPilot, they deleted my account and all of my previous orders so that I would have no proof, and then reported my review to TrustPilot, informing them they had no record of me or my orders. Who does that? Wtf is going on with these fly-by-night conmen? Luckily, I kept all email correspondence, and now that they have tried so hard to ignore me, I will make sure that the word gets out.
All I asked for was an apology, and rather than offer me one, they tried their best to make me disappear. Pathetic."
"have placed several orders with this firm for prescription items. Very good service ,prompt delivery. would have no doubts about placing further orders."