"Take your money, and don't deliver in a timely manner. 2 days has turned into 7+ days for a prescription dog food. I hope the CEO of Petco will get his heart medication in this manner. What goes around, comes around."
"I had a $45 repeat delivery order about every 2 months. In that order was an item of cat grass for $6.64. The grass did not germinate after 2 weeks (was supposed to be within 3 days). I contacted customer service and they not only wanted me to send a PHOTO of the grass not germinating (WTAF???) but wanted to escalate my request for the $6.64 refund to another team. For $6.64????
Amazon never pulls this crap, no matter what you might think of them. I immediately cancelled all future repeat deliveries and will not only never use their delivery option again but will NEVER GO TO PETCO or give this horrible company anymore money. There is a reason they have one star reviews here.
Petco get a clue!! We gave you another chance when you were killing pets in your stores a few decades ago and you have proved you just don't give a **** about your customers or their pets. Amazon all the way for the future!"
"I am a customer at Petco. I would like to share my experience at Petco when I took my puppy to Petco for vaccination on 3/4/2023 at Petco in Montebello, CA.
I have a 16 weeks old puppy and I planned to come for her rabies vaccine. I arrived at the store around 11 am and I went through the check-in process. Everything was OK by then. The only thing was that my puppy was a little bit over-excited when meeting other dogs, so she barked several times. When Dr. Denise Hall preparing for the vaccines, she asked me to buy her recommended crate and collar/leash set to solve the puppy barking issue. I did not buy what she asked. Dr. Denise Hall's assistant tried to calm down the dog and it somehow worked. Then Dr. Denise Hall suddenly said "let me tell you how to do that" and she suddenly beat the table hard and shouted at my dog, "NO!". Then the puppy started to be scared and peed. My dog started barking again.
Then I gave my puppy a hug, and she became quieter and calmer. At this point, Dr. Denise Hall came and pulled the blue leash Petco provided hard, suffocating my puppy. Then the puppy started to bark and pee again. Then Dr. Denise Hall came to insert the thermometer hard into the puppy's ear, but because of previous experience, the temperature was higher than expected. Dr. Denise Hall's way of solving that issue was to spray alcohol ALL OVER the puppy's body, which was too smelly, even to me. The puppy started to be scared and peed again.
Dr. Denise Hall then came with a dog mouth muzzle to put on my puppy. Her assistant came to calm my puppy down and my puppy could calmly kiss her hand. The assistant and Dr. Denise asked me if I allowed some kind of restraining, I said OK. I thought It was fine. But then it was the time Dr. Denise Hall blamed me for not allowing her to finish her job. So I requested her to act gently, because I know my dog that if people are gentle then she will be gentle. She seemed to be irritated by my request: she said she was so experienced but I knew nothing about dogs. She clearly stated that she would not provide any service to my dog.
She gave me a tube of dewormer, and let me do her job. I fed my puppy the dewormer right away in front of Dr. Denise Hall, and she was completely calm. As she refused service, I requested a refund and left.
After I got home, I called the Petco store at Montebello to ask when I could come for a vaccination without meeting Dr. Denise, and an employee told me she did not know. I said it was fine. But after the first call, I received an email with the visit summary: Dr. Denise clearly stated that I did not allow them to restrain the dog, and the dog needed to be muzzled. However, I allowed restraining as she ordered, and the dog was muzzled using Petco's device. The medical record was completely a lie.
After reading the medical record, I made another call, angrily asking who wrote this medical record. It comes out that Dr. Denise Hall wrote this note. Then immediately I decided to file a complaint with customer service. During the call with customer service, I received another email with a modified medical record, adding even more notes to list my fault; even more ridiculous, she blamed me for the two calls (she named the calls "repeated calls").
"
"Petco is a total mess. Each time that I need to order food for my dog, I have delays, and problems with the webpage, and it seems that no one cares about what is happening.
NEVER HAVE THE PRESCRIPTION FOOD I REQUIRE AND TAKE MORE THAN 10 DAYS TO DELIVER IT ONLY IF YOU HAVE IT. I have bought the same food twice in a week, and twice you have cancelled, leaving me with nothing to do because you have the prescription order and I can't order it at any other store."
"They lost my purchase, a dog crate, 2 weeks ago and refuse to do anything about it. When I call I get routed to an offshore call center, they say there’s nothing they can do. Asking for a refund etc, they refuse to do so. It’s comical at this point.
i don’t really know what to do at this point…I guess I just donated $100 to a terrible company. "
"The 2 star is based on the shipping experience:
I recognize the issues as echoed by many aquarist to the quality of the petco fish. The in-store experience is largely dependent on the local store and the aquatic management team. I've seen some great looking well cared for tanks and others that shouldn't be selling fish at all. Especially for marine (salt water ocean) fish as they're more sensitive than most freshwater. The online experience is generally positive as it appears they drop-ship from a major distributor. The problem: They ship next-day saver. i.e. By end of day and not morning as most online shippers. This causes tremendous stress on the fish and usually results in deaths especially during delays. Please start shipping next-day air for the sake of the animals. Petco is already charging for shipping so saving a few bucks for profit is irresponsible for animal life. I had deaths and customer service promptly took care of it, but please stop shipping saver to save (fish) lives.
"
"Just about every fish has died from Ick from multiple petco locations. All locations are the same and the fish have it when they come in. Due to the lightning on their tanks you won’t see the white spot parasites until you get home and the fish dies, once taken out of water an examine you will see the parasites coming out because of the oxygen making contact with the body!!!!"
"Yes!! Goldfish!!
I recently tried to purchase goldfish for my koi pond and the Hanover PA location refused to sell them because they believe that the water was to cold. I tried to tell them that the water is temperature regulated but they refused to listen. I called the store manager and she asked me to take a picture of a thermometer in the water to prove I was not lying. What kind of store calls a customer a liar over goldfish?"
"They do not provide customer service online for any product that you purchased in their stores. "
"I ordered heartworm meds for my dog and after more than three weeks I have tried to cancel. I have been told that they will contact that department and try to get my order cancelled. I am still waiting and now have to get this med somewhere else."
"I had an order processes online with an online discount. Received email that it will email once order is ready for pick up. Seconds later, another email came thru to say order was cancelled per customer's request. I called customer service to find out why. She said that the items are not at that location and she was looking to see what other locations had the items. This took awhile so I told her I will go to the store which is done the street from me to see if the items were there. Got t the store, all times were available. Waited 10 minutes for someone to assist with fishes in the fish tanks. Figured the gentleman was going to come back after assisting the other customer and saw that we were waiting but never got any assistance. Had to go look for him only for him to tell someone else to assist. Horrible experience. 1. Ordered cancelled for no reason. I didn't cancel it and the supplies were clearly at the location. 2. Workers need to be more attentive and assertive. Help the customer if you see them standing around and specifically talking about purchasing something. 3. Workers needs more customer service training. Stop being lazy and let the online orders go thru. Gather items and your done with work if you don't want to work hard. "
"Words can not adequately express the frustration that I have for this service. The app told me that items were delivered but I'm sitting in my window and not ONE delivery truck or person came to my door and delivered Anything. Called customer service 1st rep never acknowledged me and I could hear her Personal conversation. O had to call back and the 2nd rep told me that it showed that it had been delivered to "Dock" no address!! I do not live on a dock. What is worse is that Petco seems to deliberately carry stuff online that they do not carry in their stores at least not what u purchase. I'm totally over petco."
"I’ve had repeat delivery for 4years they contact you a week before your scheduled date to say “ your repeat delivery is scheduled “ and the website says you will receive your order in 3-5 days.that has now turned into 7-8.what’s the point of scheduling a date if it takes a week to get? Customer service is in another country and really doesn’t care"
"I have a standing prescription for my Yorkie's cardiac meds. Recently there was a national shortage of the medicine. I received an email that this was no longer available. I had to work with my vet to find a new medicine to treat my Yorkie. They were able to connect me with a pharmacy that compounds this medication. Suddenly months later, I received a notification that that Petco had charged a pharmacy order to my PayPal. I immediately called Petco. I explained the situation that I had to find a new medicine and that order needed to be cancelled. Why would Petco suddenly ship a new order without contacting the customer? Humans don't just skip taking life sustaining medicines for months and wait until it becomes available again. Customer service representative told me that they would cancel the order. It was not cancelled. So I called again. The customer representative told me there was nothing I could do so I would be receiving the meds and now I was out $52. I complained that this was ridiculous that we are in a pandemic and that $52 was important for my pets new medicine. The rep said she talked to a supervisor and this had been overridden and I would receive a refund. Then I get an email stating that there will not be a refund. It is against their policy. Their process needs attention! You should never ship medicines without confirmation from the customer when there has been a gap of unavailability. Would you skip your heart meds for months and hope all would be well? "
"I'm surprised a company with so many bad reviews can still be in business. "