"It was awesome and even got a discount for getting their credit card"
"Besides been root and disrespectful, they not only changed me for for emission inspection that ca was exempted form (drove less that 5K miles from last year inspection), but they also provided DMV with incorrect odometer milage and now it looks that my car odometer was tempered with and rolled back. Can they screw it up even more? Sure! Milage on stickers, odometer and inspections report are all different by more that 2K miles. Oh, Ok... can there be more screw-ups? - YEP... Inspection report has no vehicle identification - no VIN number, no license plate... More screw-ups? Sure - all remaining tread on all 4 tires tire and remaining with of friction material on all break pads (all 8 if them) according to inspection report measured 8/32... right, all 12 items measured exactly the same... what a co-incident :).
Regardless of all these screw-ups service manager seam to be very proud and confident of work they done, telling me that I am not an inspection mechanic and do not know thing about vehicle inspection. Poor fellow did not know that my major is in automotive engineering and that I spent 15+ years working with cars and that I held my state safety and emission license in addition to multiple ASE certifications.
Take my advice - stay out of PepBoys. They prey on consumers. They would rip you off over and over again. And they do not bother to be professional or just nice... Horrible place, horrible business, irresponsible people with bad attitude.
"
"I’m amazed at the care the employees of our local PepBoys gives to their customers. From the app that allows you keep track of the work being done on your car to providing a ride to pick up your car when the work is completed, everything was first class. I’m sure my 14 year old car will be back! A BIG thank you to all involved."
"Arrived for my appointment and my car was immediately taken back for service. Staff was WONDERFUL!! Very knowledgeable and courteous…especially ERIC⭐️⭐️⭐️"
"I decided to give pep boys a chance before I gave them a bad review. They emailed me back and asked for my #. After a few days of no phone call I emailed them back again and got no response. I will take my 5 older cars and buy my parts elsewhere. Do not shop at pep boys. Here is my email I sent with my issue: I have not filled out a bad review yet. I feel you should be given a chance to rectify my issue. I bought a couple batteries from pep boys, one of them last June. The battery went dead so I took into the pep boys on south Lamar in Austin, Tx. I spoke with Zach and showed him my receipt. He was very nice and said they would need to put the battery on the tester and it would take an hour or less. Not a problem, I understand. About a half hour later he calls and says yes the battery tested bad. He said he did not have that battery but he did have one for $249.00 and he would credit me the $120.00 I paid for the battery towards it and start me over with a warranty. I declined that option because that is just way too much. He said he could get that battery but it would be Monday but the price has gone up to $179.00. Not totally happy as this is Wednesday. What is the warranty I asked. You would have none was the response. Your warranty is one and done. Really? Why would one start over but not the other or at least pro rate the time which is what I expected ? Battery says 3 year free replacement on it. I have been the parts and service business for 40 years now. That is not the proper way a battery should be warrantied. Anyways I am still in a bind and without a battery. He must have sensed my frustration because he then tells me well the pep boys a half a mile down the road shows to have 3 but they are closed at 5. Fine, I come pick the battery up and he gives me the test results and says give them this and they will take care of you. I leave with my dead battery and a car at home that I need. The next day (today Thursday) I take the battery into the other pep boys as Zach instructed me too. A gentleman named Dave was behind the counter and must have been having a bad day because he certainly was not interested in helping me. I explained I had a bad battery and I showed him the battery and the test results. Where did you buy it from he asked. The pep boys down the street, I have the receipt. Well then you need to take it back to them was his response. I bought it at pep boys, I should be able to bring it to any location and also I was told to bring it here. He said well I would have to test it myself, I can’t use the one you have and at this time of day It would be tomorrow before I had results. That make no sense it takes less than an hour to test the battery and it is a little after 3:00. That’s fine I said I can tell you do not want to help me. I took the battery and left. I need my car. I look online and found a battery down the street for $109. I purchased the battery and went back to the other pep boys. I met Zach again and apparently Dave had called him. Dave was confused he said, take the battery back to him and he will take care of you. I am not going back there I said. He said well I do not have the battery you need. I do not want another battery at this point. I had to buy one elsewhere. Well I cannot give you your money back I can only exchange it. What? Okay now I have an issue. I am requesting to be reimbursed for my defective battery and given a core or refunded the $12.00 I had to pay for a core. I have attached my receipts. I am hoping you do the right thing. Thank you,
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"Pep Boys sells you product with a rebate offer that they never intend to pay. I submitted mine 17 weeks ago. No help after countless phone calls, emails, etc. Now the rebate number is disconnected. TOTAL FRAUD"
"First off I've shopped at **** Boyz for years and their customer service has gotten to the point that no matter how good the prices, I will NOT shop there again. Last two purchase experiences went like this: Last week saw a battery on sale, I purchased it and found out yesterday it was on sale at **** Boyz for less. **** Boyz advertises and states on-line they will price match. So, I go back for price adjustment and an arrogant cashier argues "You didn't by it here, we don't sell that brand battery". Whoa! I respond "Uh, yes I did AND here's the receipt from YOUR STORE!!!". Then she says "we're not giving you a price match on this battery, you bought it from the warehouse" Again, I state, "No I purchased it from THIS STORE". After asking to speak to the store manager Chris, (first she says he's not there, then says he's not available) I ask her to call him. She goes to the back of the store, comes back and says he'll only give you a refund "AND YOU CANNOT REPUCHASE IT AT THE LOWER PRICE"!!!!. What???? "NO, YOU CANNOT REPURCHASE IT AT ALL!!!!" She refunds my original purchase price, tells another cashier to "Put this battery on the truck".
Called **** Boyz corporate customer service to complain and was told I would hear back in 24 hours....no call back. I called again and was told this issue was now being bumped up to area director named Joe.
How's that for keeping the customer satisfied and for the store to make a sale?!?!?!?
Last Month: Same arrogant cashier tells me a rebate is automatic, no need to submit a rebate request. I ask again and she says "Its all done by computer". Having purchased many rebated items from **** Boyz I know this is not true. I call their customer service number and yes I'm correct I need to submit a rebate request; arrogant cashier wrong. (If I had waited and then found out the correct procedure the rebate would be rejected because it would be past final submission date). I complain to corporate customer service, they call store manager and he says he will make up for the arrogant cashier's attitude and incorrect rebate info.
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"This Blaupunkt dashcam has impressive features, especially for this price. "
"Was not first time, looks like I’m not lucky to talked the same guy in pep boys Van Nuys!! his name’s Michael, I have no idea what he doing in there? I have a rental car from hertz /pep boys, and the same location responsible for this car, I picked up the car yesterday, after 30 miles the engine light comes on!!! I didn’t drive the car until next day!! today I went pep boys to ask and because of my bad luck was Ms big shot Michael pep boys the most famous guy that I ever seen in my life!! He was setting in there, I asked him very politely to see the light in the car to let me know if I can drive the car? he was setting there do nothings, everyone round him was working and he was setting!! surprised me when he answered ... take a picture of the light to show me??? The car was a few steps of him!!! I have no idea about this guy and what his position to do that with peoples ?? he doesn’t deserve his pay check??? I take a picture or you move your body just to look and let me know only that if I can drive the car until Monday to bring it back!! I didn’t ask him to fix or repair the car!! When I asked him again please, he answered very badly you have to wait until Monday and bring it back to hertz not to me.. Ok Mr amazing...Hello pep boys, hello Ms big shot even if you are district manager of pep boys you can treat customers like that??? I’m 67 years age, retired, was responsible for employees as manager, I have never treated peoples like that...even if hertz or whatsoever , you can’t do that Ms big shot..."
"Jerry Marquette was very patient and professional. Would highly recommend!! "
"Nice people , store look nice "
"Horrible paid $149.00 for no work. Couldn't fix."
"Pep **** will screw you. Dont bend over."
"Git a flat tire a mile from my local Pep Boy's Store. I walked to that location and ordered a set of tires and explained what happened to my truck. The manager on duty, Mike, drove his wrecker to my car towed it back, installed the tires, and only charged me the cost of the tires.
I really do appreciate how much this store did for me when I know they are very busy. They earned my business and respect today.
Just wanted to take the time to reward excellent service.
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"I was very disappointed with the manager and staff at Pep Boys in Orange Beach, Alabama. My friends and I stopped for assistance after hearing a screeching sound coming from the right front tire on my vehicle. After being there for over four hours, I was given an estimate of around $600 for repairs. I was told they would need to replace the rotar, brake pads and possibly the caliper . The manager used very inappropriate foul language with us when trying to persuade me to let them do the repairs. My friends and I felt uneasy about the situation. We had a friend (certified mechanic) to come and see what he thought we should do. He realized that Pep Boys were trying to make unnecessary repairs. He then told the manager to put the tire/ wheel back on so he could take it for a second opinion. After doing this, the manager dropped a pebble on the counter and said, "This was your problem." After removing the tire/wheel, the pebble had fallen out. This was the cause of the screeching sound that we had heard. We drove around 400 miles home without any problems with the car. The next day I took my car to a local mechanic shop and had it checked out to see if the pebble had damaged it in any way. There was no damage at all. Pep Boys had just tried to take advantage of three ladies who were traveling and trying to return home. Please be aware of this business if you are in the Orange Beach area. "