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Verified
1/5

2008-03-15

"HORRIBLE SITE. Misleading product descriptions. Software would not install on my PDA. Various attempts to contact their customer support and never got a single reply from them. I would never recommend them or buy anything there again. Still fighting to get my money back."

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Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2006-05-18

"I paid $20 for Championship Spades Pro Card Game for Palm 6.53, with no issuance of the code/key registration number. I repeatedly e-mailed the support number on my invoice, per their instructions, with no response. I even e-mailed their sales address, still no response. It's been a week since I received the invoice. Their invoice stated I would receive the code/key within two business days. (Yes I checked my bulk mail folder every day.)
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
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Overall technical support
Being knowledgeable
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Resolving problems
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Being easy to reach
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Being trustworthy
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Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
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Web site being easy to use
Speed of web site

Verified
5/5

2006-05-17

"Was surprised by the speed of the support service, my message was answered in about 15 min, that is a record in my online history."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site