ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
5/5

2018-08-24

honesty the best customer service in any industry

"I'll make it short you can buy with confidence from Pass The Watch.they don't just sell you a watch ,and then they don't know you, they are there for you all the time doesn't matter when you bought the watch ,pass the watch is business that looking for long term relationship with happy customer, they really understand that happy customer is what makes strong business, and they will try to make it work for you.to make you happy,I bought Seiko 2 and half years ago, they did not have the part for my watch ,so they send me the same watch new watch, now that is smart store owner, now I'm Happy,I know I can trust them with My eyes close.so for sure Ill buy from them again and will tel all my friends that Pass The Watch send me new watch after two and half years and charge me 9$ shipping .FYI ,that the first review in my life,I don't do reviews,I feel that they really deserve it,Pass The watch is the place to get your new watch!!!!!"


5/5

2018-03-01

Excellent customer service from PasstheWatch

"Ordered on-line and typo the shipping address. PTW was able to correct the error promptly after email them. The watch was delivered in 2 days to NYC from California and I love my Orient Ray II."


5/5

2017-06-30

Great service

"I ordered two Seiko watches, which were delivered promptly. Decided that I didn't like one of them. PTW handled the exchange just as quickly and hassle-free as the original order. Clear procedures, speedy responses to questions. I'll be happy to deal with them again."


5/5

2017-05-04

Impression of Customer Service

"I got my seiko diver watch in the mail timely. Packaging was superb. I noticed a small manufacturer defect on the item, but after contacting passthewatch they were very understanding and quick in resolving the issue. I would definitely order from them again!
Thanks guys!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2017-04-27

Orient ray diver

"Just got my orient watch diver watch and I love it! Thanks for the super fast delivery. Got my items after 2 days in time for my vacation. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2017-04-26

Watch had issues but they fixed it

"I ordered an orient union from them. It arrived and was not ticking. I tried winding it and still nothing. I sent it back and they offered to repair it under warranty. They said it was not their fault and something must have happened on shipping. After some conversing back and forth they finally agreed to refund me. This review (now altered) was helpful in implementing a change."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Pricing of products and services

5/5

2016-11-30

pass the watch makes time fly

"ordered my watch Monday afternoon in florida. received it from California in less then 48 hours with free shipping. my Seiko timepiece really flew. pass the time was great to deal with. the watch is authentic, brand new, original packaging, perfect condition, everything as promised. I spoke to John on Monday afternoon at PTW he was incredibly helpful, easy to deal with and very customer friendly and responsive. all this and a great price. I am really going to enjoy my Seiko titanium. it is so light it is unbelievable. thank you Pass the Watch. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

5/5

2016-11-15

I Love My New Orange Monster!

"Ordered an SRP315 (Seiko Orange Monster) from Pass The Watch last week, and it arrived in Saturday's mail (shipped Priority USPS) Shipping from time of order to arrival was quick. The Watch arrived in excellent condition and was packaged well. I looked the watch over closely as I'm accustomed to doing. Came to me w/o any flaws. After unscrewing the crown I wound it thoroughly, set the day and date and wrote down the time I synced with the atomic clock. After 24 hours it is running at -4s/day, worn on the wrist. I'm quite satisfied with it's time keeping abilities. This is my 7th? Seiko dive watch, 3rd with the 4R36 movement. What can I say, I like Seiko Divers=:-)

It's a very purposeful and robust looking watch. I removed the OEM silicone dive strap and am wearing it on a 20mm Phoenix NATO. Weight of the watch and band is coming in at 98 grams, light compared to most of my other dive watches so extremely easy to wear day in and day out, and how I wear my watches, preferring to be able to see what time it is at a moment's notice

This is the first dive watch I've owned with both a black dial and a black background for the day/date complication. If I had to list a gripe, it might be that it is hard to see the white day/date numbers and letters against the black back ground, even while I wear reading glasses. Truth be told, many of my Seiko divers have either a date or a day/date function, and all would benefit from a magnifying cyclops, so I'll call the black background day/date wheel gripe, a draw, since if I use the mini flash light I always carry with me in my shirt pocket to view the day date, I am able to read them, all of the day/date complications I have, better than w/o additional light. I am 60 years of age and aging eyesight comes into play here as well

Overall, I'm extremely happy with both this Seiko dive watch and the excellent service I received from Passthewatch.com
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

5/5

2016-11-04

Very Satisfied

"They processed my purchase very quickly and had my Seiko Prospex watch out to me very quickly and in perfect shape. Tracking was available as soon as the watch was shipped. I was definitely worried about being scammed as I have had some bad experiences on ebay and other sites in the past."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

5/5

2016-09-08

Genuine Products at a reasonable price, with EXCELLENT customer service and delivery

"I found this company to be "very trustworthy". Their products are genuine, and at a very reasonable price. They performed above and beyond my expectations, when I ordered a Montblanc case. John was very personable, and delivered the product on-time; it was as advertised and genuine. I will definitely keep this Web site in my favorites for any future purchases. My experience matches that of other ratings I've seen...great to do business with you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges