"I had been searching for a hard to find fragrance (Roja's Gardenia) and saw it on the Parfums Raffy site for the usual price so I placed my order before reading a single review. It was only after I placed my order that I thought to look up their reviews (after not getting an email confirming my order) and was really worried they might not be legit. HOWEVER, my experience with them has been nothing short of excellent. When I emailed them after not getting a confirmation of my order, they very promptly and courteously replied letting me know that my order had in fact been processed, provided me with the tracking information, and explained that my confirmation email probably went to SPAM or was perhaps completely blocked by my email (I never did find it in my inbox or SPAM or junk folders and I use yahoo which pretty much lets all kinds of junk in but whatever). But even if their automated ordering/e-communcation had some hiccups, they were VERY prompt in replying to my email about my order which I appreciated. ALSO, the item arrived when it was expected, and it is exactly what I ordered and so I would definitely order from them again--and the next time I'm in LA I will actually make it a point to visit their store and thank them for their great customer service!"
"I've ordered from them on several occasions a bunch of samples and I've always received what was ordered and if i've called, they were helpful and nice, etc. Never had a bad experience.3"
"I custom-designed a perfume that never arrived. Calls to the company went unanswered. PayPal had to investigate and they were never able to reach the vendor, so my money was refunded. I believe this is a scam operation, so beware. "
"???????? ? ???? ???????? ?????????? ? ??????? ????????. ??????????? 2 ??????. ???? ????? ?????? ?? ????????? (??? ?????? ?? 65USD). ?????? ? ????? ?? ?????? (????? 436 USD), ?? ?????? ?? ????????. ????? ??????? ????? Matthew ? ???, ??? ????? ???????? ? ?????? ??? ??? ????? ????????. ?????? ?? ?????????, ?? ?????? ???????? ?????????. ??????, ??? ????? ?????? 19 ??????? 2013 ????!!! ?? ?????????? ?????? ???? ? ??? ??????? ? ??????????????. ??? ????????? ???????, ??? ? ?????????????? ??????????. ????? ?????????."
"Horrible service. They do not get back to you. Check your credit card account in the event they charge you for items not received. I submitted an order in October but never received it .. it remained pending on their web site. Sent 5 different messages and checked my spam box for reply to cancel order... never done. There are better parfume sites on the internet... this is NOT one of them. I will shop elsewhere in the future. "
"This company is run by Tony and Raffy Dolbakian, and the bricks & mortar store operating out of the same address is Duty Free Cosmetics. I was ripped off $350 for a bottle of Amouage perfume.
On September 18, 2010, I purchased a bottle of the high-end Amouage Homage at the store. After the purchase, I discovered 1/3 of the contents leaked. The next day, I telephoned Tony Dolbakian and, per his request, I returned the package with USPS tracking for a replacement or refund. Two months later, I still have neither a replacement nor refund.
Unfortunately, I paid cash for the perfume so my only recourse is to warn as many people as possible to steer clear of this company. The L.A. BBB also gives this company an "F" rating; so mine is not an isolated incident.
Although they've told me for the past two months that they have none of the Amouage Homage in stock; for two months they've continually advertised the product for sale through the website.
Caveat emptor - Parfums Raffy/Duty Free follow poor business practices."
"Horrible customer service.
First off, I ordered an item that the website did not indicate was out of stock. Two weeks later, it had not arrived nor did I have any tracking info in hand. So, I fired off an email asking what was up. The response was that the item was backordered and expected to ship in a few weeks.
Okay, if an item is backordered, you need to let me know IMMEDIATELY. Either mention that on your webpage (they've since list that item as "Backordered" or get in touch via email and tell me! It's not hard! I'm not a jerk, and I won't hate you for it. I WILL hate you if you simply say nothing and send nothing.
A full three months later (after repeated promises of "a few more weeks"), I emailed to cancel the order. No response. I waited another day. No response. If you're a business and don't respond to emails within 24 hours during the workweek (or, worse yet, 48), something is very wrong. So, I called to cancel, and they were helpful enough about it. The email should have been enough, though.
So, willing to give them another chance, I placed another order for another pricey item. Once again, email inquiries have gone unanswered.
Customer service has, in my experience, been non-existent. For a store representing such luxury brands as Creed, this is unacceptable and ridiculous."
"I have been doing business with this company since December 2007. I originally ordered from them because I thought they might have some Clive Christian samples as they have samples from the Crown Perfumery which Clive Christian bought out awhile ago.
Anyway, after receiving the samples, I realized they were not for me. As a one-time courtesy, they graciously allowed me to use a credit to purchase the Ceramide Skin Care product. As it turns out, I really like this product, and have ordered it again since that time.
The contact person, Matthew, is a real gem. He is very gracious, helpful and professional.
He is the main reason why I recommend trying this onlin company.
Another selling point of this company is that you can create your own signature fragrance by purchasing single notes, or even samples of the notes to see how you like them before buying.
This is an unusual online perfumery and they are at least worth a look."