"Palmetto State Armory was one of the best shopping, buying, and customer service experiences I've had. Their web site was very easy to navigate, their checkout page was simple, and the shipping time was more than acceptable. When I inadvertently deleted my invoice from my email, I went online, contacted them via their web page, and someone answered me and resolved the issue in hours!"
"placed an order for ammo. After more than a week not hearing anything I tried to get a hold of them online. The only email does not work, the online chat does not work, the phone number does not ever let you talk to a person.
Eventually a robot told me my order was cancelled - although it wasn't by me, and no one ever even informed me of it.
I finally got someone on the phone after a very very long wait, and hassle. They said they sent an email asking for my ID but that I did not respond. I have no email from them, AND they SHOULD already have it on file
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"PSA has got to have the worst Customer service in the business. How does a Company mess up your order and send you the wrong bolt carrier group ( I ordered a nickel boron premium that cost 119.00 they sent a 89.00 nitride) and expect you to be fine with having to wait on a return label, wait till they receive the wrong item, then wait more for them to resend the correct one? Is this what PSA calls customer service. I have been waiting all day for this return label and still nothing so another whole day wasted. Customer service rep was of no help at all, tried to offer a 15 dollar gift card to keep the wrong BCG when the one I ordered cost 30 dollars more."
" 2/14 I placed order for 22 magnum ammo. Shipment arrived 2/20, but was shipped 22lr instead of 22 magnum ordered. I called PSA 2/20 to inform them of the error and was asked to send pictures of the incorrect ammo shipped. I immediately sent pictures as requested. The next day (the 21st) I received an email from PSA saying that they would refund the order. On the 24th I called PSA to check on the refund and Marie said that they were processing the refund. I asked if they would be picking up the ammo and she said that they don’t take ammo back and that I could do what I wanted with the ammo in error. After that conversation, I then received an email saying that she was wrong and they did need the ammo back and telling me that I would need to print and fill out forms and ship it back to them before they would refund me after another 7-10 business days after receiving return. I responded by email telling her that they would need to have it picked up. This was their mistake again and I’m glad to have it ready for pickup, but I am not spending more of my time and money to ship items back that were not what I ordered. I don’t have a printer to print out the forms even if I wanted to. I have yet to receive a response and I been looking each week at my credit card transactions and today, one month later, I still don’t have a refund. This is now the 3rd time they have messed up my orders. My last order they botched by never shipping an order for an “in-stock” PSA AR after 2 months and multiple calls to check on it and after over 2 months they said they didn’t have the item and were canceling the order. I had to call PSA multiple times to get a refund. They still shorted me $9 on the refund and when I called to check on why the shorted me, they said they would check into it and process a credit. Still no credit of that balance on that order dating back to November 1st 2022. Between these 2 orders, PSA owes me $475.26. I admire PSA for their innovation and manufacturing, but too many of my friends share similar experiences to mine.
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"Terrible company, inept customer service, terrible and deceptive selling practices, and not living up to their customer obligations. Do NOT do business with them. It looks like they deliberately send wrong prodcuts, so they can just simply collect the cash. Terrible experience. "
"Purchasing a riffle? I did and was super excited to have it shipped to my FFL dealer. Now, keep in mind, I live in the great state of Washington (Grrrr!) where King Inslee made it illegal to purchase and/or import any magazine greater than 10 rounds. That being said, the M&P Sport II AR15 5.56/.223 I purchased “came with” a 30-round magazine. I never saw the magazine! When I wrote in to the customer service department requesting either a 10 round replacement magazine or a $15 credit towards a 10 round I could purchase (from them). Rather than reply with something helpful, I was awarded a copy-and-pasted statement from the “Terms and Conditions” section of the of the legal company policy. Does anyone really ever read this stuff other than the company’s attorney who wrote it?
Here is what I received from them:
“Hello Michael, Thank You for Contacting Palmetto State Armory! Magazine Restrictions in our Terms & Conditions Palmetto State Armory abides by all state regulations regarding the sale of high capacity magazines. We DO NOT ship high-capacity magazines with firearms to the states that have active magazine restrictions. We WILL NOT replace high-capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines. Best Regards,
Tatyana Palmetto State Armory Customer Service (803) ***-****”
“Best regards”? Really? How about: “F*@K Off! We don’t care about your business!” At least it would be more sincere!
Caveat emptor my fellow riflemen.
"
"Illegally withholding my firearm"
"I am not always home, because of that I wanted to do something special for my wife. she really likes a certain gun so I wanted to buy two of them for her. i needed to be on the phone during the purchase to make sure she wasn‘t taken advantage of. While on the phone i heard what sounded like a commotion and the call was cut short. when she called back she explained the man at the counter blatantly pointed the weapon she requested to see at her. When she corrected him he intentionally did it again and became verbally abusive towards her. In front of our 4 sons. Feeling unsafe for not only herself but our children as well, she immediately left the store.
I was able to talk her into going back because i knew she really wanted the weapons in question.
She went back only to be greated by the same idiot who pointed the weapon at her. In order to keep the peace she tried to avoid him upon my request. He then went and told management my wife was doing a straw purchase because she was on the phone earlier and abruptly left.
When management talked to my wife she explained she was on the phone with me and only left because of the actions of the employee. She even asked them to review the “tape”. She was dismissed as a criminal. She told me she had never been so embarrassed in her whole life.
Normally I would just let it go but when you work as a Federal Police officer and have sacrificed parts of your soul for others its kind of hard to allow others to treat your wife as a criminal.
If you wear a badge or serve your country I would avoid this company. "
"I live in communist Illinois. I placed and paid for an order on 1/7. Today, 1/18 , I was emailed that my order was canceled. I called and informed them that the "assault weapons" ban states that purchases made before it was signed on 1/10 are legal. They responded that they know, but it is PSA policy not to ship. So much for their claim of being pro 2nd amendment."
"I purchased magazines for my son for Christmas and just found out that they are not returnable because it’s outside the 30 day return window. I am a little disappointed that there is no extra time given with Christmas gifts. I purchased 11/30 and he opened his gift up on 12/25 to find out they don’t fit his gun. So far, customer service is unwilling to work with me. I asked to speak to a manager and was told that I couldn’t."
"I purchased a 300 blk upper kit and received a upper and kit. I later went to shoot it and discovered they they sent me the wrong upper. I purchased a 300 blk and they sent me a NATO 556 upper kit. I contacted PSA customer service and Cameron verified the order and through my pictures verified that they sent the wrong upper. Cameron then in PRINT (with a ref #) stated they would promptly ship the correct upper. After some time and no response, I emailed PSA customer service on the status and they now have switched up and said since my claim was outside their 30 day return policy the will only offer a #25 PSA gift card. Its not a return they never fulfilled the original transaction of a 300 blk upper! "
"Terrible product, terrible customer service and a terrible experience! I tried to refund one of their crappy products, I sent it back and waited for my refund which never came! When I called the company to ask I was basically told it’s not their problem and to contact my bank. Obviously I’ve talked to my bank and I would know if the money was refunded and it was not! If you want to keep your money do not do business with this company."
"This company uses 2 different prices to rip off customers. Lost me over $19.26. Be Ware of this company and how them treat Veterans."
“The PSA storefront locations will have prices set independent from our website. In the instance the same SKU is sold online for a cheaper cost, when requested, a price match will be completed. This must be for the same SKU, and it must be requested at the point of sale.”
"I order a simple Sig Sauer mounted gun light, foxtrot 1. It was in stock, they banged my credit card and sent the intent to ship to UPS/USPS which in turn provided a tracking number. After a week of checking the tracking number all it noted was they were waiting for shipment from PSA. I called 3 different times to find out why PSA had not provided my product to UPS. Each response was they have shipped it. I called USPS and said they have not received the product from PSA. My calls to PSA said they would not cancel the order even after they admitted they had not shipped the light. They said I would have to wait 30 days before I could do anything about my issue. I called my credit card company about this apparent fraud and the said they would contact PSA. I also filed a complaint with South Carolina's BBB who filed their complaint with PSA. I finally got my credit refund through my credit card company and no communication was ever forthcoming from PSA. The PSA invoice number is 12111959190 and it still shows the product as shipped. PSA is a joke for a company and their customer service is non existent and only exacerbates the issue of communication between customer and provider. I have done business with this company before with no problems. That is NO LONGER THE CASE. BUYER BEWARE!!!!"
“As of 10/13/2022, a refund was put in for the customer.”
"I ordered an AR upper, lower, a case, and some mags. Everything except the upper came in a reasonable amount of time. After nearly 60 days of waiting, I attempted to contact PSA by phone and email. The wait times on the phone were so long that I usually just hung up. After waiting almost 30 minutes one time I was hung up on. In the meantime, I received an email from them saying they had canceled my order which is not what I wanted. So now almost 2 months later I still can't complete my build-out. I finally got Daniel on the phone who said there was nothing he could do, my order was canceled and that was that. I asked Daniel if they could reinstate or reship my order but he said he could not and then hung up on me. "
“This customer's item was lost by USPS. Upon notification that the item was lost, the customer's item was refunded due to inventory constraints.”
"I ordered bulk ammo to be shipped to me. The bulk ammo showed multiple units, over 40) in stock. I ordered on the Fifteenth (15th) of this month. Today is the 27th of June. Despite my credit card being charged the day after I ordered (16th), the bulk ammo or any word of shipment.of the bulk ammo has not been received. I get an email response saying that it will now be a minimum 15 business day shipment when asking when the order will be fulfilled.
Quite frankly, this will be the last time I ever use Palmetto. There Shipping Department is unable to ship, work part time, are relatives of the owner or are incompetent."
A rep from Palmetto State Armory, HappyLobster-85254, has responded:
“The order number provided does not match PSA internal systems. For any refund, this process can take up to seven business days. Typically, a customer's refund is approved within one or two business days in PSA's system, but the processing speed of their banking institute can vary.”