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5/5

2006-12-21

"I was impressed with the variety of programs available for my newly purchased palm pilot and quickly found some programs to download. All the programs I purchased work flawlessly and I will be buying more in the near future."

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Verified
5/5

2006-09-21

"Palm users know they can obtain softwear from a variety of different online merchants. I have found Palm Gear to be the most efficient, cost-effective, and reliable supplier for all my Palm needs. Their customer support department is amazingly quick and responsive. I highly recommend this merchant. "

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1/5

2003-07-07

"Technical errors on their server prevented me from downloading the purchased software. Calls and e-mails have not been responded to. Address listed on the website indicates a Franklin, TN address, but further searching indicates an Arlington TX address."

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-07

"I ordered from them, and the download page had no link to get the software - kind of annoying. However, I emailed them, and got a response in under an hour, which is about as good as it gets. Highly recommended."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-02-04

"It has been a month since I placed this order. I,ve been told the registration info was sent again, haven't seen it after about a week. I would recomend that no body does business with this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-05-08

"I'm a 'newbie' in using my Palm and have found PalmGear an excellent source of solid info and a great variety of programs. It's become my primary source for my Palm and I recommend the site highly. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site