"I love going in there. Always find me something"
"Too bad this store is closing; it's very close to my house; no Palais Royal close to me now"
"Since you asked......about six months ago, your company informed me very abruptly that my Palais Royal credit card had been cancelled, but I could apply for a new one. However, I recently received a $10.00 coupon by e-mail and that brought me to the store today with thoughts of specific items in mind. I found nothing I had in mind, but did find some attractive sleepwear in my size.As I was waiting to pay, I thought about the pleasant experiences I’d had in the store with some of your excellent employees. Then, I was abruptly informed that I couldn’t use my coupon in the store because the store was closing and no coupons were being accepted; this was a store policy; I could go to another Palais Royal to use the coupon. No thanks. I bought the item because it was well-priced, should fit, and is attractive, but left the store with a very bitter taste in my mouth. That final experience negated all my pleasant experiences with Palais Royal."
"It was good very good deals"
"I love Stage stores and will continue to do business with them. This store is closing soon so the selection wasn’t available, the store was unorganized and scattered and the bathroom was broken or I would have stayed longer. This is not a normal situation for a Stage store and it will not hinder me at shopping in another location."
"associates always very friendly and will to help"
"i have loved this store but today i got the rudess cashier ever. 1st time too cause i woulda stop going if i had gotten her sooner."
"It was great! I’m always content with my purchases because I always leave with either something I was looking for or something that I wasn’t but the deal was too good to not take."
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”
"I was very happy and will actually go again today to finish my shopping."
"awhile since i have been to palais royal & the quality & unique items/ clothing will keep me coming back."
"I truly love this store I always find what I'm looking for."
"Very dissatisfied. I went in to buy socks with an online 40 percent off online, only to be told I could not use it with numbers ending in 8 or door Buster's sales, fine. I asked the manager and associate if there were any socks I could purchase with my online discount, they said no, I didn't want to leave without buying something with that special online offer. Only to find socks by myself with out their help moments after I made the first purchase only to be told I could not exchange. I did not ask for a refund. And only got worse when I decided to make that second purchase with that favoulos online discount and realized after I left the store very disappointed that they did not give me my receipt and did not scan my 5 dollar payback rewards. I believe corporate has good offers I will continue to go but perhaps out of my way to shop at palais Royal. It was one horrible evening last night thanks to your associates"
“Thanks for letting us know about the issue you had with one of our offers. We appreciate customer feedback, even if we’re not meeting their expectations — it helps us a great deal in improving the shopping experience. We will share this information with the appropriate team and do our best to get it clarified and corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”
"Very pleasant, mostly keep to myself not bother anyone,"
"I made a purchase with a 10 dollars payback rewards and lost it when I went back to exchange it for some thing else, my fault"
"it was great, the sales lady was very friendly, and she knows me by name."
A rep from Palais Royal, Houston, TX, StageAM, has responded:
“Thanks so much for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We pride ourselves on our attention to detail, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our store team and make sure this gets addressed. If you’d like to discuss this further, please contact our guest services at 1-800-743-8730. ”