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Verified
5/5

2006-06-06

"I have four friends that are currently using Packet8. None of us have had any major problems. Works great and is real cheap ($25/month total after all taxes and fees). Customer Service is a phone call away (if needed) and they always seem to answer right away."

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Verified
5/5

2005-09-01

"When I was looking for a lower cost voIP service, I saw this other bad review on this site and almost did not go with packet8. But against the review, I did anyways.

I have had zero problems with PACKET8. I have unlimited calling to US and CAN and the bill is never been more than 20 bucks. The payment is automatically drafted from my bank account every month, so I dont have to worry about it ever.

I have reccommended this service to my friends and family and would reccommend it to you. It was 20 bucks cheaper than Time Warner's (my ISP) IPPhone service and 5$ cheaper than Vonage.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
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Overall web site
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Verified
1/5

2005-01-31

"Placed an order on the 1-21-2005 never received the product. Call several times and was told that it will get shipped and also was told that she'll call back to let me know. NO phone call. Waited until 1-28-2005 and made another attempt. No one seems to know what's going on. So, I cancelled the service. Didn't really get a good start with the company and lost faith in the service.
Found another company with the same price range and covers more area. Order Friday night and already got a comfirmation and tracking numbers that the product was already shipped.
So, I'd recommend to stay away from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability