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Product & services pricing
0.00/10
Chance of future purchase:
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Shipping & packaging:
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Customer service:
0.00/10
Return/Replacement policy:
0.00/10


5/5
2004-03-02

"Pham Computer seems to be a relatively small operation run by a group of individuals. The customer service aspect is definately much better in comparison to the larger operations of Newegg.com, for instance.

As for the order itself, the processing and shipment occurred within a day! My package arrived damaged, and they offered me no hassle in replacing the computer case I had purchased. There was a delay between receiving the replacement due to the wait time for them to receive the damaged unit.

Overall an A+ business that I'd be happy to shop at again!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5
2004-02-26

"PhamComputer.com provides fair pricing and fast shipping for being a small company! Product varity is limited, but they are make up for that with reliablity."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
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Resolving problems
N/A
Being easy to reach
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Being trustworthy
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Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5
2004-02-23

"Sent me email to confirm items were in stock. Was looking for some not so common Cooler Master accessories. Pham has good prices on them, but never heard of them. Tony responded pretty promptly. I decided to place order. Order was pulled and shipped on a Sat and was received on a Monday. Everything as ordered. Will add to my favorites and do business with again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5
2003-12-08

"Ordered some Tweakmonster Ramsinks & some Artic Silver thermal paste and the order arrived right on time, was packed really good, and everything was trouble free. From what I've seen, you can order with confidence from PHAM. I wwould use them again..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5
2003-08-25

"Came across Pham Computer while searching for a reseller with a newly released (and hard to find) heatsink in stock. Pham had it. I was a bit skeptical of placing the order until I saw the rating here at ResellerRatings. Now I can see why Pham has such a good rating - I purchased the product on Friday and it was delivered the following Monday!! Certainly can't beat that for a $6.00 shipping charge. I have now bookmarked the site and will try to give Pham Computer my business whenever possible."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5
2003-08-21

"What a wonderful store. Had everything I needed in stock, including a transparent side panel for my CoolerMaster case. Plus, Tony gave me a price break on it without me even asking for that. Shipping is very reasonable. Please support honest businesses like this. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

TOP REVIEWER!
5/5
2003-08-19

"Ordered some BGA memory heatsinks and thermal adhesive. They were shipped USPS on a Saturday and I had them in my hands on Monday. That's about the fastest turnaround I've ever had from any online reseller. The products arrived in great shape. I would definitely shop here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5
2003-07-31

"Ordered a heatsink/fan, was shipped promptly and in great shape. This was the first time in 5 years I ordered from anyone other than newegg (they don't carry this part), and I was scared to death I'd have a horrible experience like I have with every other online computer company but NewEgg. The transaction went smoothly and without a single problem. Looks like I have a new source for hard to find computer items. Kudos Pham!"

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Pricing of products and services
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Is easy to do business with
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5
2003-07-29

"Ordered a Thermaltake P4 Spark 7+ Xaser CPU HSF. Ordering was as simple as it should be, and product was at a very good price. Recieved HSF thru USPS (faster than UPS, im in Ohio, recieved the product in 3 days). I opened the package, but the HSF was missing the retention clips to hold it to the motherboard. A call was made to Pham, I talked with a very nice guy, explained my situation, and the clips were shipped that same day (friday). I recieved the clips on Tuesday thru USPS, again, fast and effortless. I HIGHLY recomend this company to ANYONE. They are a light in a dark world of ordering computer parts over the internet. Thank you PHAM, you have my business over and over again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5
2003-07-23

"Purchased two Enermax 460 W power supplies from PHAM Computer. Great price- Very low shipping- Received confirming e-mail in approx 15 Minutes with tracking information. Received power supplies as promised and in perfect condidion
Follow up- 07/23/03 placed on line order for two P4 Heatsinks and Arctic Silver. Requested immediate shipment for receipt by 07/25/03. Received Telephone Call From Tony to explain delivery from Cal to Fl would probably take till 07/26/03 Tony wanted to make sure this was ok and Did I still want to order. Especially outstanding Customer service considering the very minor ammount of this order. Best Company I have ever been priveleged to deal with!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5
2003-06-01

"Absolutely astounding service. Items were shipped promptly (to Canada), packaging was superb. Would highly recommend this vendor to anyone looking to purchase grade A quality computer parts."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5
2003-05-02

"Ordered a specific S-spec processor from them, order processed and shipped same day, received it 6 days later. Excellent service all the way around."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5
2003-05-01

"Highly Reccomend . Just placed my second order with this company , am sure it won't be my last . fast shipping , good prices and friendly professional service makes Pham the first place i look when i need computer hardware . "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5
2003-04-27

"Bought a sl6rz from pham computer, expecting a decent performer and got more than i bargained for! the cpu is great, it was delivered to me well packaged and FAST! The proprietor, TONY gives great friendly personal attention.

Highly recommended!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5
2003-04-23

"I have ordered from these guys twice, for products ranging from Flat-Panel Monitors to Case-Mods. Their shipping is cheap, but fast and efficient. They have great prices and an unique selection of products, some I can't find anywhere else. Awesome all around service.

Would definately order from these guys again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use