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Return/Replacement policy:
0.00/5
Verified
5/5

2004-12-15

"I found this company through google, read really good reviews and decided to take a chance and place my order with them for Infocus X2 Projector. They were the only company with the lowest price and no negative reviews. I called them the next day, customer service was great and answered all of my quistions and cleared my doubts. I placed my order Wednsday afternoon and they told me that my order will be delivered Monday or Tuesday by FedEx. There was a mix up with my mailing and shiping address (because they are different from one another), but it was fixed right away by verifying it with my bank. My package was delivered as promised on Monday morning by FedEx. I Would recommend to make business with PCBIN to everyone. "

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Verified
5/5

2004-11-18

"I have been shopping online over a period of serveals years. I have seen good merchants and have nightmare experience with some bad ones as well. But these guys are among one of the best."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-11-06

"Shopping is fun. But that may not always be the case when it comes to on line shopping. These guys make it enjoyable. I am not sure why they get so little review. They deserve more attention and mentioning.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-06-17

"I ordered a Sony projector lamp from them via overnight shipping on Monday and got it today. The rep I talked to was very helpful. He gave me a call back in late Monday afternoon, assuring me the product was ready for pick up by Federal Express after he realized the urgency of the on time delivery. I like the fact that he listened and personally called me to make me at ease. This is person touch and great service. I would recommend them.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with

Verified
5/5

2004-03-03

"Very knowedlge sales rep. Excellent customer service. But they were very detail in their credit card verification process which may take time to process your order if you do not have all the proper info on file with the credit card issung bank. They explained it was to prevent ID theft and I understood their concern."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-11-26

"Iwas trying to buy a Toshiba m10-s405 for one friend whos living outside of the country.
This was the fourth best price shop and was the only one who said we have it immediately when I asked for a rush delivery. They wanted me to fax them ID & CC. That was the only long step during the transaction.
Later I figured out that my CC had a authorisation problem because of the earlier shops I tried to buy before this guys. So they were the 3rd shop and couldnt have aut. and got back to me. After dealing with phone calls and few days of my stupid bank I benefited two things Their price went down and I was able to change my shipment they immediately updated and save me $ 100 more ...

Their price was very challenging compared to the market. Shipping fee was very reasonable.
I had a very helpful customer service.



"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-07

"I was hesitant to order from pcbin due to few recommendations, but I decided to give them a chance. I can honestly say that I'm glad I did.

I ordered a Toshiba 5205-S503 notebook, along with an extended warranty, at a price much lower than anyone else on the net that I could find. I requested FedEx 2 day delivery, and the notebook arrived on time.

I did have a slight problem with my credit card transaction, but it was quickly resolved by a very helpful and courteous rep. Since I had placed a fraud alert on my credit, they needed to verify some information.

I heartily recommend this company. I only suggest that you clearly understand their return policy, as it is a little strict. I accepted the terms when I placed my order, so no problem.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-10-11

"ordered a recently-released laptop which is out of stock pretty much everywhere. this company has the lowest price and free shipping and, after all, the item in stock. item arrived in timely manner with all warranty documents, serial #'s etc. will buy from them again (if the price is right, of course)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-10-10

"I was leary of ordering because of the lack of reviews, but pcbin had an outdated item that I wanted. I ordered it, and had no problems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-06-19

"I purchased a laptop from this company and I am very happy with the results. The model I wanted was discontinued and this was one of the few sites I could find still offering it (and the only one at MSRP). I called to make sure the laptop was actually in stock as I got burned on that once before, and the Customer Service person was very helpful. The laptop was shipped quickly and has no problems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use