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4/5

2002-04-01

"Purchased OZC Goliath, Ice Hole, 80mm Panaflo fan, two 18" blue rounded cabels, and one 18" blue floppy cable. The OCZ Goliath was backordered and OCZ delayed the shipment to them so it delyaed my order, but they upgraded my shipping to UPS 2nd Day Air for free so I still got my order the same day I would have originally by UPS Ground. Great company, and I recommend them. They are very customer oriented."

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Overall quality of the company
Pricing of products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process

5/5

2002-03-25

"I've purchased from these guys quite a few times now. The service is excellent and so is the merchandise. I found out that they are now offering Game Servers through BFGservers.com and WOW, nice pings. Everything I've ordered has been as advertised and they even do free shipping!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-03-21

"Excellent service!!!
Fast delivery and it's free!!!
I will do business with PCMutants.com again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
N/A
Overall technical support
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-03-17

"Ordered a Lian Li Pc 65 from them it came with free shipping that's the main reason I used them, Great customer support. the package is to arrive on Tuesday March 19th A++ So far will leave comments following delivery."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process