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Verified
5/5

2003-11-29

"Excellent service, excellent price, excellent product. Could not be happier. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
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Web site being easy to use

5/5

2003-06-09

"PCInnovations technical and store staff recently provided me with a whole-new computer gaming tower upgrade. I went from a 1.8Gh Hewlitt-Packard OEM machine with P4, 512MB Ram, WinXPHome installed OS (with NO DISK) to the roaring fast 3.06 Intel P4 CPU with hyper threading, WinXPHome+SP1 (WITH DISK and documentation), all the bells, whistles I wanted for a fast gaming rig (up to date). All the software was already installed. All I had to do was plug in the NVidia Video Card from my old machine and transfer a Network Wireless access card and it was up and running. I give PCI and their techs HIGH MARKS for availability (I called them with questions), top-flight tech support (advice on walking me through the card swaps flawlessly) and giving me MORE than I asked for (a dual channel 800FSB Motherboard as a free upgrade from the original one I asked for).
I would wholeheartedly recommend PCI to ANY ONE needing computer equipment, upgrades, advice, tech support, or if you just want to go to their online site at pcinnovations.com for 24/7 forum advice, support or chat. They have it all.
The owner takes a personal hand in the day to day operation of both the store and the online forum. He is accessible, surrounds himself with top-notch employees with a work ethic I consider unmatched anywhere. I would rate PCI a 14 on a scale of 1-10. I will buy my next computer or upgrade from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-09

"These guys are great. There are very few computer shops around this area that actually care about you the customer and are interested in what you are doing. It is nice to actually be able to stop into the shop to look or chat and even go as far as establishing a freindship with the shop on a customer level.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-07

"Great service.. I've never had a complaint with them. All the hardware is delivered in excellent packing and I have my equipment the next day. Though I do live with in 3 hours of them. Any questions I have are answered promptly via e-mail,phone and / or their message board. They give me a competitive price on everything I buy.
They are always on top of new tech that comes out. Great prices! Great service!..what else is there?
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-02

"I buy all my stuff there.They get anything I want and if there is a problem with an Item I take it back and they take care of me.They also have an excelent service department."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent

mvh
5/5

2003-03-02

"I ordered a 1.3 AMD Duron Processor. I was given a very fair price and was told all about the shipping that would be used. They also asked me if I needed any help with installation and said I could call at any time with questions."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability