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Verified
1/5

2006-09-21

"They never sent the order, they refuse to reply to emails (they send an automated response saying they will not reply) - they don't answer phones, and no longer publish a number for such.

I have asked them to cancel the order, yet they have ignored such requests, and have finally taken payment - I have recieved no goods, nor any explanation.

I strongly recommend that PC Giant are avoided at all costs! - it also seems they've changed the name they use to list on Froogle to "PC Hardware"
"

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Verified
1/5

2006-08-07

"I haven't received the goods I payed for. They don't reply to emails or the phone. Do not buy from PCGiant. I am trying to recover my money from them. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-05-01

"Exactly what i was looking for an online store which can deliver my blank media ontime and at a good price thank you PC Giant"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site