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Verified
5/5

2004-07-23

"I bought a lian-li v1000 from these guys, because they have the cheapest prices on the net. I got the case yesterday, as promised, in perfect condition. Their customer service was pleasant when I called for tracking info. I would recommend them without hesitation."

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Verified
5/5

2003-12-08

"I ordered some Lian-Li bezels from this site. It had the cheapest prices around. I received the package promptly and it met my expectations. One problem I had with the experience was the fact that they have "additional shipping charges" i.e., they charge an additional $1.00 or so if your order does not execeed a minimum dollar amount, and this is excluding tax. Companies that do this make me suspicous, but I got what I wanted at a good price. "

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Verified
2/5

2003-10-28

"Their prices are the cheapest for Lian Li products, especially their bezels. Email response was great. I ran into 2 problem, shipping and order processing was THE SLOWEST I have ever dealt with. I placed my order on the 7th of October, but it took them 7 more days to actually ship the package out. Then it too another 7 days for the items to get here in CA. They ship using Airborne Express which is EXTREMELY slow. For their shipping price, they could have shipped using USPS Priority Mail and got it here in 3-4 days. My last complaint would be, they advertised the Lian Li temperature gauge available in Celsius or Fahrenheit and I had specified for Celsius. When I recieved my package, it was in Fahrenheit. I email them and they say that they only carried Fahrenheit. If they only have it in Fahrenheit, SAY SO."

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Is easy to do business with
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Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Verified
5/5

2003-10-11

"I purchased a Lian Li PC-75 Case from PCGate.com. I dealt with Ted and Bernard. I cannot brag on these guys enough! They bent over backwards to help me.

I received an absolutely gorgeous case with several add-ons. They have the best prices on Lian Li Cases in the known galaxy or at least North America. They shipped everything FAST!!!

So let me recap:
* Friendly "Human" Service
* Great Products (check out their Lian Li Cases now!)
* Great Prices
* Fast Shipping

It was my pleasure dealing with these guys. It is my privilege to speak highly of them in this forum. I will purchase from them again.
"

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
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Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
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Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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Verified
5/5

2003-09-20

"Like the comments below, I only have wonderful things to say about this company. Not only is their shipping ultra fast, but the quality of their customer service is amazing. I ordered two Lian-Li universal CD-ROM bezels and one universal floppy drive bezel on Monday. I received the order the next day, on Tuesday! However, I found that one of the CD-ROM bezels were damaged during shipping so I gave them a call on Wednesday. I explained the situation and without asking me any questions, Ted (the owner) graciously told me not to worry about it and that he would send out a new replacement for me. Sure enough, I received another package on Friday. These guys are the real deal and they have great prices and excellent customer service. You can't go wrong with PC Gate."

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5/5

2003-07-31

"These guys have the BEST prices for Lian Li universal bezels - cheaper than anywhere I've found. I placed my order on 7/30/03 for a bunch of Lian LI universal Aluminum bezels (Both floppy & CD drive) and I was a little afraid that it was bait and switch because the prices were so low. I thought it could be possible they have listed their product as the new universal bezels but will send me the old cheap "stick on" bezels. BUT NO! These are the real deal, easily half the cost of the cheapest price I can find elswhere on the web! I received an email confirmation the day of my order that my items were being sent out via Airborne express, and voila! My package arrived on 7/31/03! Of course it helps that they are located in NJ, and I live in NYC. For all you East coasters that need fast shipment, this is the place to order from. The only thing that keeps this experience from beign an absolute 10, is they charge a $1 handling charge. Their shipping is still reasonable at $6, so the cheap prices, fast processing/shipping way more than compensate for the $1 handling fee.
Thanks Ted & PCGate.
T
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use