"I ordered a part, got a confirmation e-mail immediately, and then nothing for 2 weeks. Recently called to cancel the order: left a voice mail message and e-mail in quck succession, and then got a return e-mail confirming the cancellation in under 10 minutes. They were rather eager to get rid of my order, and I don't think that the part I had ordered was even in stock, but there was absolutely nothing on the website to notify me of this. "

"I placed an order with my VISA only then I saw the shipping charges after the purchase was completed. I called them right away to cancel the order and was assured it would be canceled and was informed that the item was not in stock."

"Received product 7-25-08 the advertisement for this Sabrent DVR card promised MPEG-4 compressed files they are not, they are AVI files taking up 10 times the amount of hard drive. Also a owners manual was to be in the box, it was not. I tried to call PCtekonline for 4 days, message says this voice mail box is full try later. I have sent e-mail to rma@pctekonline for four days with absolutely no response. I am trying to recover my money through mastercard. Will repost with update. In the mean time I highly recommend avoiding this retailer.
Update as of 9-12-08 after 6 weeks PCTeck never responded, I had to go to my credit card company for a refund. My reccommendation is to stay away from PCTekonline.
"

"I ordered a $100 worth of PC parts on 11/7/07, I got an order confirmation immediately and that was the last communication I ever got from them. Two emails have gone unaswered, I phoned the 888 number and no one answered and I could not leave a voice mail because their mail box was full. I have emailed them to cancel the order but who knows if that will happen or not. This maybe a continue saga....possibly more to follow."

"I placed an order a month ago. I received an automated message confirming my order, but have not heard anything since then and the product I ordered has not arrived. I emailed PCTek 10 days ago asking for a status update and have still not received a response. I called their toll free number and received a message indicating that their voice mailbox is full, so I couldn't leave a message.

Failure to fulfill my order, provide any explanation of why, reply to my email, or be available for a phone call makes me wonder if this retailer even still exists.

Complete waste of time.
"

"The place I usually order from was (permanently) out of stock on a mobo I wanted ... and my backup store has recently tanked in the ratings here. I'd never heard of PCTekOnline before, but one plus was that they're only approx. 300 miles away.

I was pleasantly surprised to get the tracking number the same day I ordered and the package the next day, UPS ground. The mobo retail box was complete and more neatly packaged that the place I usually order from. The shipping box more substantial than most. There was no packing between the two boxes, but this order was essentially local.

The only reason I am not giving a "very satisfied" rating is that I had no reason to contact the company so don't know how they do at problem resolution. I will definitely order from them again.

"

"Very quick shipping. Product recieved as advertized. Good Pricing, shipping info provided the following bussiness day. Very good experience."

"Ordered SystenWorks 2005, they had the best price I could find, the delivery was quick. Could not have been a better transaction."

"Ordered Sunday night, shipped Monday morning, arrived midday Tuesday. Best price (including shipping), reasonable shipping charge, and couldn't have been faster. The monitor cable I ordered was thick and sturdy. I would _definitely_ buy from this store again."

"Excellent service! My order was shipped out the same day as I ordered it. You can't get much better than that. Bruce D. 7/11/05"

"Ordered at 3:58PM EST on the 23rd and at 5:03PM we already had a tracking #. Showed up this afternoon.

The items could have been packed a little more securely but nothing was damaged.

I will definitley add PCTek Online to my list of trusted internet vendors."

"Price was really great. But since it was a small item and I was not in a hurry, I ordered it. Arrived perfectly within a few days. No complaints. Good merchant."

"This was my first order from here what can I say PCtek ROCKS!!! I placed my order on Mon May 2 02:05:15 EDT 2005 at about 9:30 AM May 2 I saw something else I wanted from thier site. I tried to call but got an machine so I thought what the heck I will send an email I described in the email the part I wanted and if they could add it to my order and noted that I gave permition to do this and to just contact me by email if they could. To my surprise at 2:00 PM I got an email saying it was done. Now that is service!!! not only that my order is on the UPS truck and will be here today wed May 4. Pctek gets 5 stars from me, nice work pctek"

"Order Keyboard and mouse on wednesday around 1:00pm got tracking number around 6:00pm that product was shipped. UPS delivered my package on thursday. I was impressed. I live on the east coast maybe that's why it didn't take that long to get my stuff. Prices are very reasonable. Keyboard was actually 6 dollars cheaper than the original site i was gonna order from. I would do bussiness with them again."

"I've purchased several times from PCTekonline. Always a great transaction. Ordered Norton Antivirus 2005 on 2/2/05 and received it on 2/4/05. I always call to make sure they have items in stock and all their representatives are very helpful and speak good english. Highly recommended."