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Return/Replacement policy:
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2/5

2003-01-19

"Decent site and prices, but he can not keep up with the volume and orders that his site creates. He does this part time, so getting in touch is hard or almost impossible. I canceled my order with him after he would not reply to my e-mails or phone calls. So my final advice is... Place orders here if time is not of concern, or you know exactly what you want and wont need support. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
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1/5

2003-01-04

"I ordered a geargrip pro last year because I wanted to transport my computer between locations easily. I did get an invoice but that was the only email that I received from them. After 2 weeks of not having received my product and my credit card wasn't charged, I started to become worried about the order. I sent 3 emails to them asking about the order and finally on the third email someone got back to me. They told me that the item was backordered and that it would be coming soon. I wish that they would have told me that earlier instead of having to wait 2 weeks and 3 emails to find out. One week later, I finally did get my product. I don't know if things have changed with this company since it was a year ago that I did business with them, but I would advise people to be cautious with this company. I haven't done business with them since."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
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Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
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Customer service making decisions on their own
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use