"BEWARE they are highly misleading on the quality of product, ALSO you cannot review honest, lower than 5 star, reviews. I placed a 1 star review and it was NEVER Published!!!!
If you order I recommend one size up from your standard size, the stitching is lousy, uneven, and the length of the jacket was 3 inches longer on the back, looked ridiculous. The person that did this job was NOT a seamstress probably from one of the prisons as the work was shoddy showing NO QUALITY CONTROL! Also the threading was coming off as I opened the bag and had to snip pieces of threading before it become more loose.
The zipper is crap had trouble with simple zip up as soon as I opened the bag, and is very rough, won't last 6 months.
The image was FADED and this product would have been acceptable as I mean you get what you pay for if it was $15 USD but they charge $80, without discount and is garbage
ALSO they lie about shipping was told the Naruto jacket was shipped from CHINA and arrived at my countries customs Nov 30, this was 3 weeks after order with no information for that 3 weeks. I wrote a letter asking for update during that time and then one day later I got the message it's shipped and in your country...impossible!
For 2 more weeks they said the jacket had processed through my customs and was being delivered so for 14 days it was being delivered, another LIE!
Finally Dec 15th I get notification from my post, and collaborated by this company that the jacket finally arrived at my countries customs.
So Gearotaku will lie to you to keep you from cancelling order.
I finally got the jacket Dec 19th, 4 days after clearing costums.
Summary Gearotaku will like about deliver and shipping, they lied and misrepresented their product, utter garbage as it won't last 6 months if you wear it, REFUSED to post honest reviews, and finally won't display any posts unless they are 5-star.
DO NOT BUY FROM THEM!!! "
"After almost three weeks I write them an email and my package magically comes in the mail. This material is that fake cotton, super shiny COSTUME material. Would NOT recommend ordering from this website or company. "
"We ordered a bday present (mouse pad) Beginning of April, 2021. Today is July 19th, 2021. Never received our order. We have emailed Otaku numerous times, NO RESPONSE !! Horrible customer service and I'm guessing it's a scam. Who doesn't respond to their buyers?? Only Non Legit Companies...."
"I placed an order on the 9th of July 2020 and I have only got a confirmation on my order that is it. I have not received my it’s been 8 months. I even emailed them, but never got a response back. Never gotten a email to tell me it was delivered, nothing. Waist of time."
"Ordered a Sasuke/Itachi canvas on the website and we received the item within 2 weeks. I can’t lie we were worried because of all the negative reviews we came across after ordering the product. I’m glad I didn’t look into it beforehand because I wouldn’t have made the purchase. The canvas is beautiful and I would definitely order from them again. The only issue I would admit is that we didn’t receive an email that the order was shipped or any tracking info. Maybe just fix that part Otaku Mountain. "
"They sent me the wrong item, in the wrong size. I’ve made several attempts at contacting them, with no response. Do not order from them!! You will never see you item or refund/exchange."
"I ordered an item from this company on November 18th 2020 as a Christmas gift. Despite multiple email messages to this company, it is now December 24th and I do not have my purchased item and have gotten little to none assistance in finding out where my item is presently. I will never order from this company again. Don’t waste your time or money ordering from this company. They take no responsibility for making sure your purchases are delivered to your and even less responsibility for helping you track them down when there is a problem."
"I ordered a belt on the 27th of November and never received any confirmation that they were shipping it. I received the confirmation that they received my order that day and they sure went ahead and took my money on the 27th but haven't received the belt. I have emailed support with no reply. It has been over 3 weeks! I will never order from this company again! This was supposed to have been a Christmas present for my son!"
"I ordered a hoodie for my daughter but never received it. I’ve e-mailed the company at lest 3 times with no response. Very disappointed."
"Do NOT order from this company. It is a SCAM. Trust me in this. My husband and I never received a sweatshirt that we ordered on 5/5/20. Quite some time passed, so we just requested a refund. It is now 7/8/20 and we never received a refund. I have read comments from other customers and I am not the only one that has had issues with this company. Very sad.
Update as of 7/11/20 (a month later), we finally received a refund credit...but from PAYPAL. Otakuplan never took accountability to resolve anything."
"Ordered a shirt on April 1 and have emailed them three times looking for information on my order without any response at all. Not sure if I will actually ever see it."
"Bad enough there was no packing slip for them to confirm the order with what was in the bag.
Worse was getting ZERO response to repeated attempts to get the situation corrected.
If I could get the item I originally ordered anywhere else I would."
"I ordered a duvet cover, and they sent me a completely different duvet cover and when I tried to reach them for a refund or exchange, they stopped responding to my emails. Their so called phone number's voicemail is full. no way to contact them. Didn't respond to facebook message either."
"So i ordered 3 hoodies from them. I forgot to check if they were legit or not so i checked. Everyone was saying it was a scam so i got hella scared. They also kept emailing me saying i didnt complete my order. I freaked out and thought they were scamming me so I contacted them multiple times and hoped for the best. I think it was a misunderstanding because i kept refreshing the page, because after I told them my order number they found it. I also accidentally ordered the wrong size, so i asked them to change it and they actually did. I got my package a few days later which was hella quick and they all fit and feel comfortable. Ion kno why everyone is rating them poorly bc i had a good experience "
"This is the worst **** company ever and I'm going to write all over Facebook and Amazon to not use this company ever. I have tried calling the number you supply on your site which is a fake number that no one answers. I've emailed numerous times. I've also been on your fake live chat that after they say can I help you. You tell them the problem and they magically stop answering. I've been doing all these things since right after I placed the order and saw it was the wrong size since 12/17. It is now 10 days later. You had plenty of time to answer me. Instead you dumb **** **** people just sent me an email 10 days after the order was placed that you just shipped the wrong **** one. THE WORST ONLINE SHOPPING EVER. YOUR COMPANY ****. I will post this everywhere I can to help other people not waste their time with your horrible site with no customer service. The company is Otakiform.....DON'T EVER USE IT. YOU WILL REGRET IT!!! Now that I have received the wrong size. I have no way to return it for the correct size. They blocked me from facebook messenger, email and from posting on their site for writing a bad review on their site. They don't answer there customer service phone, email or live service on Facebook for weeks but took them only a few minutes to block me after trying to post bad review. STAY AWAY FROM THIS COMPANY IT IS A SCAM. I WOULD GIVE 0 STARS IF IT WOULD ALLOW IT!!!"