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Product & services pricing
3.75/5
Chance of future purchase:
0.00/5
Shipping & packaging:
1.25/5
Customer service:
1.25/5
Return/Replacement policy:
0.00/5
1/5

2017-12-05

Poor garment quality, misleading guarantee

"I would discourage anyone from buying from Original Stitch. The so called "perfect fit guarantee" is worthless because their minimum allowance for changes is so large (4 inches in the chest or waist for example) that the shirt has to be way off in order to qualify for a free remake. There's also a big issue with the 2nd button stance. They place it far too high and don't offer the option to adjust unlike other mtm shirt vendors I've used. When I contacted support about these issues with my order, they were only willing to offer a discount on a new shirt rather than a refund or remake. They also said they couldn't do anything about the button stance issue. I ended up donating the shirt I bought from Original Stitch to Goodwill."

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