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Verified
5/5

2007-02-02

"Had questions about installing my new DVD Burner, called and talked with one of your staff members. He were extremely patient and explained everything in great detail for me. Went home did exactly what he said and was done in 15 minutes. I will be telling everyone I know to purchase produces from your company. Your Customer service is number one in my book. Thank you very much. Gary Girard"

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Verified
5/5

2006-08-07

"The order was processed promptly and the items received were as good as expected."

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Overall quality of the company
Is consumer focused
Is committed to quality products and services
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Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Overall technical support
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Being trustworthy
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Being knowledgeable
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Overall customer service
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service resolving problems
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Verified
5/5

2006-04-30

"A+++ GREAT SERVICE AND PRODUCT!!!!!!!!!!!!!!!!!!
FAIR PRICING TOO!!!!!!!!!!!!!!!!!!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2006-04-11

"Maybe crying over spilled milk but, as a first time customer...

A recent purchase ordered, having gone on sale 2 days later, was denied a courtesy request for the sales price. Opticstor's Terry Harrison states, "We do not make it a practice to include past orders on new sales items. Prices and availability are subject to change without prior notice."

Initially thought sales experience was cold and unfriendly. Will think twice about ordering from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services