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5/5

2022-06-08

Technology

"Excellent pricing Great service and customer service
Staff is very knowledgeable and save plus lots of money I will recommend others for sure
"

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Verified
1/5

2010-04-15

"I have order a computer from this site (Openboxpc.com)I was very please that I received in just 2 days, but infortunately the computer will not work all I got was lights but no signal no beeps nothing I immediately send an email to the company but no answer send a second one with the same result then I called my credit card company for some advice they suggested to start a dispute but I said I wanted to be able to get in contact with them (openboxpc.com) than the bank explained to me that their billing came from a company name Lighting Development Ltd and provide me with a phone number I call this number and left a message some person from the company call me to try and get it to work over the phone, but nothing work.
so he said that an email will be send to me with a return # and as soon as they receive the pc a replacement will be send to me ha ha ha
Waited for more than a week even do I knew the pc was received in two days (according to the tracking)call them numerous times and left messages send emails did not get email or phone calls back waited and waited util I end up filing a complaint to the BBB.
Than guess what explanation the give to the BBB

MESSAGE FROM BUSINESS:
I have reviewed the complaint #8133681 against our company from Gustavo Nevarez and would like to apologize profusely for the error made. Through our openboxpc.com website we sold two virtually identical computers to two gentlemen with the same name. When this Mr. Nevarez requested a refund, our accounting department erroneously did a refund on the other Mr. Nevarez’s account instead of on this Mr. Nevarez’s credit card. This situation was rectified yesterday (3.22.10) and again we are deeply sorry for any frustration or inconvenience this may have caused. Thank you for your help in resolving this matter, and have a good day!

yea right!

but the only refund I got was the very price of the pc in the mean time I am out about $ 36 bucks
for shipping and handling from their place to me and for returning the BAD computer

By the way this was not an open box deal, this was a use and very abuse pc

I personally will recommend to everybody to stay away from this people
"

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