"Correct size ordered, smaller size delivered. Extreme difficulty getting phone or email response. Now they want me to pay twice for the correct item even though have not received RMA or the correct item or a credit."

"I ordered a pair of slippers but ordered the wrong size. I asked from a RMA number to return the slippers. I received the RMA and followed the instructions I received with the RMA number to return the product. I asked that the original credit card be credited for the return. I shipped the slippers back. Three weeks later I get a notice that they had shipped me another pair of slippers. I called and told them that I had requested a refund and they informed me that I could ship this pair of slippers back but I would be responsible for the shipping and a 15% restocking fee."

"The first order I placed was in December for slippers for my daughter. Although her foot was on the small end of the sizing I ordered her a small slipper and it turned out to be too small. When I followed the store's instructions for returning/exchanging, nothing happened until I finally called them. Oh they had received my return about 2+ weeks prior but didn't do anything. So on the phone the employee tells me that there is a cost increase even though I'm simply buying a larger size because the product had a price increase. Paying more for what should be an even exchange doesn't make sense to me, however, after I brought this up they did wave that increase. I was charged for the shipping of the medium size slipper and when it was delivered we found that it was just a fraction larger than the small size slipper. So now I must pay to return it and pay for a restocking fee. I do not recommend using this store; their sizing is uncommon and their fees are extensive."

"I placed an initial order on 8/31 and received the item on 9/12. I had to exchange the slippers. Onlyslippers received the package on 9/18. I didnot receive the replacement slippers until 10/20 and that was after I was told that the package had been delivered to "my house" on 9/13 in Indiana (I live in Pennsylvania)! I will never order from that merchant again. "