"I orderd a printer from them. I never heard of them before, but they had some reviews so I figure give them a chance, and it worked out. I got the printer in a few days and everything worked out - I would buy again."
"Company is a FRAUD and a SCAM.
Ordered 2 TV convertor boxes with government coupons.
They charged my account, never sent the merchandise or returned any of the multiple (20+ calls) I made and emails.
On Sept 18th I was credited for the payment I made them even though I never asked for one.
It's obvious they are advertising items they didn't have to cash the government coupons, which for us are too late to use.
I would NEVER , EVER BUY from this company again.
"
"If you try to contact these people you will get a voice recording, I recieved a INSIGNIA NS-DXA1 in the mail, it is DOA. I will wait to see what happens, but more than likely my coupon was cashed in and MY MONEY has disappeared, will update if different. Very low rent on packaging, and on this customer service."
"They had the RCA Converter box! need I say more??? It was on backorder for about 10 days when I placed the order. But the date rolled around and they shipped! They only shipped in a plastic mailer, but the box came ok, awsome!!!"
"I ordered an Insignia converter box from this online retailer in January. They said it was on backorder and would ship in 3 weeks. After 4 weeks, no shipment and no communication. They responded to my email after 2 weeks of radio silence saying it would ship by the end of March. At the end of March, no shipment and no communication. I email again and get no response for another 2 weeks at which point they inform me that they have cancelled my order!! Now the coupon is expired and I'm screwed. I suspect that they charged the government the $40 without shipping. I smell a con game and would not order from them again. NOT TO BE TRUSTED!! Now I have no coupon, no converter box and they most likely stole from the government. Scam artists!!"
"I ordered 2 Zenith Converter boxes. The order was shipped that same day and I had the boxes at my house in NJ the very next day! WOW! I would buy from them again."
"these guys are awesome! i placed an order for a zenith dtv convector box on the 6th of may and received it today on the 9th. everything work and in perfect condition. excellent shop, will gladly do business with again."
"I ordered 2 Insignia converter boxes with my dtv coupons, they were on backorder at the time, but no rush needed (conversion isn't until sometime in June). I got the boxes today, 3+ weeks later, they are open, but I knew that too going into this the website says, just scroll down in the product details (should have been higher). I tested both boxes and they both seem to be working. All in all, everything worked out well, so maybe I look into buying from them again in the future."
"I agree: DON'T ORDER FROM THIS STORE. They NEVER answer the phone. They do not return calls. I ordered two TV converter boxes and after three weeks I tried to get a hold of them. I finally got through to someone on the Live Chat, but that was very slow. The coverters are STILL on backorder. So, I cancelled my order and even though they took my govt $40 cards, they said they didn't "charge" them yet, so that I can use them. We'll see."
"DO NOT ORDER FROM THIS STORE. They are probably the shadiest, most incompetant online merchant I have ever used in 5+ years of online shopping. I ordered a DTV converter which was "in stock" at the time of ordering. After several days passed without so much as a confirmation that they received my order, I called and was told it was backordered and would ship Jan 30... I am writing this on February 10th, and I just NOW received a shipment notification.
In short, they do not communicate with you; they do not have reliable data on their product pages; and their customer service is appalling. "
"12/24/08: I will NEVER order from them again! I ordered an item to be delivered as a Christmas gift for someone. On their website, it said the item was in stock & usually ships within 24 hours. They didn't ship the item until 9 days later (3 days before Christmas). I contacted customer service twice, concerned about the delay, and they told me not to worry - they're behind schedule, but are upgrading the delivery of all packages to make sure they're all delivered before Christmas. I checked FedEx tracking, and the package won't be delivered until Dec. 30! I contacted customer service again, and they told me they decided to ship it by FedEx Ground because of the weight (14 lbs). And all they could say was, "We are a small company and have been overwhelmed... we are being stretched to the max here."
I never heard of this company before, but decided to take a risk & order from them because their website says they're CNET certified. Big mistake on my part! VERY FRUSTRATED & DISAPPOINTED!!!
1/6/09 Update: My nephew received his Christmas gift (Wii Fit) on Dec. 30. However, OEL packaged it in a used printer box, padded by used Priority Mail boxes with people's names & addresses still on the boxes - how ghetto is that! Yes, indeed they are a small company - they can't even afford to use new boxes with real packaging material!
After my bad experience with OEL, I contacted CNET.com, and it turns out OEL is illegally using the CNET certified log - CNET has sent a Cease & Desist to OEL! BUYER BEWARE!!!"
"Excellent company to deal with. When my order was placed I entered the wrong expiration date apparently. THEY called me within 30 minutes, fixed the problem, and never once tried to upsell me on anything (not even an extended warranty). Excellent price, GREAT customer service - I would buy from them again."
"This was a great place to shop. I got my order in just 2 days. They shipped with fedex ground and the service was good. It was sent with signature required which made me feel safe since it was an expensive printer."
"Everything was as expected as it should be when ordering from internet / mail order. I received E-mail confirmations of everything with the correct pricing and my order was shipped the same day. I would shop with this company again."
"Just a pleasure to deal with. I spoke with Philip on the phone who took my order. He was very friendly and easy to deal with. I didn't feel like I was talking to some "calling center" with yes mam = no mam. Just a friendly person who took my order "with a smile" - just a pleasent experience. I would shop with them again. Ask for Philip he is the best. "