"I purchased a Dell Latitude C610 Laptop with a 1.2ghz Pentium 3, 38.2GB Hard drive, and 1GB of memory from this company. The order process went well, and they quickly answered a few post-order questions I had.

When the laptop arrived, everything was included that I expected to be.

There were, however, a few things that disappointed me. The laptop had a few spots on the LCD that would not wipe off with my finger. This can only be seen when the monitor is off, or on a solid color background, and do not really effect the video.
Since the laptops they carry are off lease, most of them were at one time company pc's, and as such, they bear an asset tag. These tags need to be removed, or rendered unreadable before the laptop is resold. The asset tag on the back of my monitor was totally mangled. It looked like someone took an ice pick and went to town. The rest of the outer case looked very good, but I have to look at an ugly gouged area where the asset tag used to be. I expected there to be some marring, or scratches where the tag was, but not scratched to the point there was a depression in the case. I can not necessarily blame off lease computer for this, as it was probably done before they received them. Just for reference, the one I received was labeled as a Class B for condition, and aside from the above it was virtually flawless.

The battery I also received was completely dead. My particular battery has a test button where you can check the capacity level. Pressing this, even after sitting in the laptop plugged in for a day, shows nothing. Their site clearly states on every product page , and was verified by email, that batteries are as-is, so again I cannot fault off lease computer, it's just an observation.

Overall I am happy with the purchase. I got a laptop that more than works for my uses, for a fraction of what I would pay for a current model laptop of the same quality. If you are looking for the cheapest price on used laptops anywhere, and will trade cosmetic defects for price, you know where to go. "