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Verified
5/5

2005-12-09

"Ordered a Sony kds-r60xbr1 from Doug on 2 Dec. It was delivered to my home in AZ as promised on 7 Dec. Best price from these guys and no hassles! Will definitely order from them in the future!"

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Value the company offers
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Is committed to quality products and services
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Making decisions on their own
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Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
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Being easy to reach
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Overall customer service
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2005-02-24

"This was a great store to deal with. They carry mostly high end Sony products at prices that are substantially better than the others I could find. They answered both of my email questions. I called to order one morning, and I had it 28 hours later (FedEx ground)! Packaging was very good too - double boxed. They are factory authorized too. The only drawback is that their product line is small. Can't get much better than this, if they have what you're looking for.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-02-04

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Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services