"OPSGEAR, INC. went out of business as of the latter part of 2017. At that time, I bought the opsgear.com domain, and the OPSGEAR copyrights and trademarks. So I now own what little is left of the old OPSGEAR company.
OPSGEAR operated on the drop ship model. With OPSGEAR, "In Stock" meant that the latest data feed from their vendor showed that the vendor had it in stock. When the old OPSGEAR would get an order, their software would automatically place the order with the vendor, and would automatically mark the order as "Fulfilled", and then archive it. I think we would all agree that is not your (nor my) definition of "Fulfilled".
Often the vendor did not actually have it, and so it would get back ordered. And the old OPSGEAR often would know nothing about that. Not only that, sometimes the vendor would completely drop the ball on the order. And the old OPSGEAR again often would know nothing about that.
When the old OPSGEAR company would place the vendor order, the shipping method that you selected would also be forwarded to the vendor. But would the vendor actually honor the comment, and ship it that way? Quite often, the answer was "no". And again, the old OPSGEAR would often know nothing about it.
I hired one of the old Customer Service reps of the old OPSGEAR company. He told me that when he first went to work for OPSGEAR, he was completely overwhelmed with customer service issues. I think the "modus operandi" of most of the service reps at the old OPSGEAR was to ignore the onslaught of issues, and just hope the vendors would ship as had been requested of them.
Nevin Pratt, CEO
DP Creations, LLC"
"Ordered product a month ago, happy to charge me but not send the item.
Called them 3 times, got one call back with a "sorry we ran out, just got more in, sending it soon". Two weeks later still nothing.
They have not responded to any emails. Feel like I've been stolen from when they charge my cc and I get nothing in return. In fact isn't that the definition..."
"I like 5.11 Tactical bags and backpacks. Opsgear displayed an older discontinued one that wasn't available anywhere else - it was the only reason I ordered from them. Because many companies don't update their product availability on their sites as often as they should (it takes daily/weekly updating) I actually called them to see if they had it in stock - they insisted that they did, so I placed the web order. This was on May 26th 2017. This began an almost three month journey of trying to get just two things - a 5.11 pack and a pair of socks. Today is August 10th, and I have finally received the messenger bag (not the original Triab pack that I wanted, that was on their site, and that they said they had - a different 5.11 bag). This company just does not have their act together, especially when it applies to trying to buy 5.11 tactical products from them."
"Hice mi pedido en Abril y no se nada de él, el el track pone todo correcto, enviado... pero yo no se nada de él...
Envié correo y lo único que me dicen es que está en almacén, pero ni sale ni me reembolsan el dinero... horrible...."
"Ordered condor products August 31 2016, shipped Feb 10 2017 excluding some items not in stock. It's now June 7 2017 and I'm still waiting for the missing items."
"Worst experiance buying on a website.four weeks now and nothing Told three times will ship soon. How can a company stay in buissenes with service like this, unbalivable Have nothing to do with them they will take your money but not deliver. It will cost them in the long run I may have lost 127 us dollars but they are the real loser as REPUTATION is EVERYHING."
"Very time consuming shipping."
"Ordered these shoes in November 2016. It is now Feb. 2017 with no shoes and no contact from OPSGEAR. Credit card payment being cancelled. Only gave them 1 star because there was no lower level."
"Ordered pants, wrong size and sent them back for a different size, wouldn't just send me the correct size, I had to wait for a gift certificate to come and then reorder. Well it's pushing 2 months and I am still waiting for a gift certificate. Customer service does not answer the phone. You have to leave a message and will call you within a day or two.
This is becoming the typical way America does business.
Will not shop here again
"
"Ordered my item on a Sunday, said it had shipped immediately (which it had not). Waited a few days for my order status to be updated to no avail. Every time I called to check status, I was told "the warehouse" had to be called. Little did I know this order was to be drop shipped from another company. After 2 weeks of no updates I decided to cancel my order, which took almost a week. I was prepared to take legal action against them due to them not refunding my order when I originally cancelled my order. I finally received my refund after a week. I will
never order anything from here again "
"Received before promise date. Had to return an item due to size. The easiest return experience ever. Top notch merchandise "
"Good overall experience, Challenge coin looked great and was well received. The travel sling bag however, in actuality was smaller than it seemed in the photos. I would recommend OPSGEAR as a source for unique products."
"We have yet to get the jacket. No tracking information. No contact from seller. Had to go to them to find out that they ran out of stock. They have no plan to help us. Completely unprofessional!"
"This arrived earlier than expected and was exactly as it appeared online. Super pleased with my experience and look forward to making future purchases"
"The Coat was very nice for the price."